Business Systems Analyst

Role purpose

Responsibilities

• Maintain systems and support system processes and information needs across the School.
• Support student applications, course registration, fee collection, recruitment, teaching, and learning.
• Respond to requests for business information, system issue resolution, guidance, and other queries.
• Identify systems improvement opportunities and participate in proposals for enhancement projects.
• Support business process changes that improve the efficiency and effectiveness of School operations and teaching and learning.
• Document systems, processes, data flows, and entity relationships.

Education and experience

• Relevant university degree in computer science, information technology, software engineering, or a related field; alternatively, four years of recent York University experience performing similar tasks, in addition to the stated experience requirements.
• Two years maintaining and supporting enterprise IT systems, including one year as a systems analyst.
• Experience supporting enterprise applications, documenting processes and process flows, and conducting unit, functional, and regression testing with UAT support.
• Experience using project and resource management tools such as MS Project and Wrike.

Technical and interpersonal skills

• Experience with APIs and related technologies; knowledge of SQL, HTML, CSS, XML, JavaScript, PHP, and Java.
• Experience with Moodle, Salesforce/Dynamics 365, and student information systems such as Destiny One.
• Business-IT liaison skills, analytical and problem-solving ability, and strong communication and relationship-building skills.
• Strong technical writing and ability to create process flows, data flows, and entity-relationship diagrams using a UML tool such as Visio.
• Ability to manage time, multitask, and handle competing priorities.

Hours and overtime

• Regular hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.; summer Friday hours are reduced by one hour from the first weekend in June through Labour Day.
• Occasional overtime may be required and is available during peak periods.
• Vacation may be restricted according to operational requirements, with advance notice of anticipated restricted periods.

Application information

• Candidates must provide verification of degrees, credentials, or equivalencies at interview.
• Current York University employees applying as internal applicants must apply through the Employee Career Portal, subject to applicable collective agreement timelines.