Business Development Associate

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space.

As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed.

Our mission is simple:

to help businesses thrive through innovative technology

.

With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture.

Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.

This role requires

full-time, on-site work from Monday to Saturday (6 days a week)

.

Candidates should be comfortable with a

fully office-based setup

, as

remote or hybrid work is not available

for this position.

We are seeking an enthusiastic and results-driven

to join our Dubai team.

This role is a

mix of inbound and outbound sales

: you will convert inbound enquiries while also proactively generating your own leads through outbound prospecting, outreach, and relationship-building.

You will be the first point of contact for potential customers, engaging via phone, email, and live chat to understand their needs, qualify opportunities, and position the right Kayana solutions.

Your ability to build pipeline, close deals, and consistently exceed targets will directly support Kayana’s growth.

1. **Manage and convert inbound enquiries**

through phone, email, WhatsApp (if applicable), and live chat.

2. **Proactively generate new leads (outbound)**

via cold calling, outreach campaigns, referrals, networking, and market research.

3.

Qualify prospects, understand requirements, and communicate Kayana’s value proposition clearly and persuasively.

4.

Maintain a healthy pipeline and

own the sales process

from lead qualification to closing and handover.

5.

Prepare and share quotations/proposals, follow up consistently, and negotiate commercial terms within approved guidelines.

6.

Maintain accurate records in the CRM (activities, pipeline stages, notes, and forecasts).

7.

Collaborate with internal teams (Product, Customer Support, and Operations) to ensure smooth onboarding and customer satisfaction.

8.

Provide market feedback (customer needs, objections, competitor insights) to support continuous improvement.

9.

Consistently achieve and exceed individual KPIs and sales targets.

2 years

of experience in sales/business development (B2B preferred; telesales/inside sales is an advantage).

2.

Proven ability to

close inbound leads

and

build pipeline through outbound prospecting

.

3.

Strong communication, negotiation, and objection-handling skills with a results-driven mindset.

4.

Comfortable working with targets, activity metrics (calls/emails/meetings), and fast turnaround sales cycles.

5.

Proficiency with CRM tools and sales productivity platforms.

6.

Strong organization, follow-up discipline, and attention to detail.