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Assistant Manager, Product Operations

Gap
West Vancouver, CAN
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Retail managementStore operationsProduct operationsSales growthMerchandisingTalent development

Full Job Posting

About the role

Sets the tone for the store and team and helps bring the brand to life for customers.

Drives profitable sales growth across customer and product operations, merchandising, and talent development.

Supports store strategy execution and performance goals in collaboration with the General Manager and/or Assistant General Manager.

What you'll do

  • Support sales-driving strategies and processes with a customer-centric mindset.
  • Recruit, hire, and develop Brand Associate and Expert teams; own an assigned area of responsibility.
  • Implement action plans to maximize efficiency and productivity and perform Service Leader duties.
  • Ensure consistent standard operating procedure execution and compliance.
  • Represent the brand, understand the competition and retail landscape, and promote community involvement.
  • Leverage omnichannel capabilities for a frictionless customer experience.
  • Teach and coach Leads, Experts, and Brand Associates to build a high-performing team.

Who you are

  • Current or former retail employee with 1–3 years of retail management experience.
  • High school graduate or equivalent.
  • Communicates effectively with customers and team members to meet goals.
  • Passionate about retail, thrives in a fast-paced environment, and uses metrics to achieve business goals.
  • Able to lead, inspire, coach, and mentor others.
  • Available for a flexible schedule, including holiday, evening, overnight, and weekend shifts.
  • Able to use retail technology, move around the sales floor, stockroom, and office, and lift up to 30 pounds.
  • Able to travel as required.

Benefits

  • Benefits include merchandise discounts, paid time off, donation and volunteer matching, retirement savings and stock purchase plans, insurance, virtual health care, and parental top-up, subject to eligibility.

About Gap

Gap describes itself as an iconic American brand focused on its legacy, future, employees, customers, and leaving the world better than it found it.

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