Assistant Manager - Outlet

Role summary

Service and team leadership

• Support smooth daily outlet operations and consistent service standards; supervise and motivate the team.
• Monitor service throughout meal periods and deliver professional, personalized, attentive guest service.
• Handle guest feedback, complaints, and service recovery promptly and effectively.
• Lead briefings, training, and on-the-job coaching to develop service techniques, product knowledge, and team skills.
• Assist with staffing requirements, duty rosters, attendance, and productivity.

Outlet operations and standards

• Coordinate with culinary and beverage teams to support seamless kitchen and service operations.
• Monitor outlet performance, service quality, cleanliness, presentation, and guest feedback to identify improvements.
• Ensure compliance with company policies, luxury brand standards, hygiene, food safety, and health and safety procedures.
• Assist with inventory, operating supplies, equipment maintenance, and stock requisitions.

Financial and guest arrangements

• Support financial objectives through cost control, revenue enhancement, upselling, and efficient resource use.
• Oversee reservations, guest preferences, VIP requirements, special events, and private dining arrangements.
• Maintain a visible presence, engage with guests, support peak-period operations, and prepare reports with recommendations.

Qualifications

• Diploma or bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Three to five years of food and beverage experience, including at least one to two years in a supervisory role in a luxury hospitality environment.
• Strong knowledge of restaurant operations, guest service standards, and luxury dining.
• Leadership, team development, employee engagement, communication, interpersonal, problem-solving, and organizational skills.
• Understanding of budgeting, cost control, inventory management, and revenue optimization.
• Ability to work effectively in a fast-paced environment with attention to detail.
• Proficiency in restaurant management systems and Microsoft Office.