Team Leader - Outlet

Role overview

Service and team leadership

• Support smooth service flow, operational efficiency, and guest experience.
• Lead and supervise colleagues during service, ensuring standards, grooming requirements, and procedures are followed.
• Provide attentive guest service and address requests, concerns, and feedback professionally.
• Train, coach, and mentor colleagues to improve service techniques, product knowledge, and operational performance.
• Conduct shift briefings and communicate operational updates, promotions, guest preferences, and service expectations.

Outlet operations

• Monitor food and beverage service quality, presentation, accuracy, and consistency.
• Maintain knowledge of menu offerings, ingredients, promotions, and beverage selections.
• Coordinate with culinary and beverage teams for clear communication and timely order delivery.
• Support reservations, table allocations, VIP arrangements, and special occasions.
• Drive sales through upselling, menu recommendations, and guest engagement.
• Monitor outlet cleanliness, ambiance, equipment condition, and presentation.
• Support inventory controls, operating supplies, and cash handling procedures.
• Ensure compliance with food safety, hygiene, sanitation, health and safety regulations, and company policies.
• Assist outlet management with administrative tasks, reporting, and operational follow-up.

Qualifications and experience

• A diploma or certification in hospitality management, hotel management, or a related field is preferred.
• At least 2–3 years of food and beverage experience, including supervisory experience in a restaurant or luxury hospitality environment.
• Strong knowledge of restaurant operations, food and beverage service standards, and guest engagement practices.
• Able to lead and motivate colleagues in a fast-paced operational environment.
• Excellent communication, interpersonal, and customer service skills.
• Strong problem-solving abilities and a proactive approach to guest satisfaction and service recovery.
• Good understanding of food safety, hygiene, and health and safety requirements.
• POS systems and basic Microsoft Office proficiency are preferred.