Reservation Agent - Arabic speaker
Role Overview
The Reservation Agent - Arabic Speaker handles accommodation reservations, guest inquiries, and booking requests while supporting occupancy and revenue objectives.
The role provides personalized service in Arabic and English and coordinates with hotel teams.
Key Skills for This Role
Full Job Posting
Role overview
The Reservation Agent - Arabic Speaker handles accommodation reservations, guest inquiries, and booking requests while supporting occupancy and revenue objectives.
The role provides personalized service in Arabic and English and coordinates with hotel teams.
Main duties
- Manage reservation requests across telephone, email, online platforms, and other channels; provide accurate information about rooms, rates, packages, promotions, facilities, and services.
- Process, modify, and cancel reservations accurately, maintaining guest profiles and booking details.
- Assist guests with inquiries, special requests, preferences, and travel-related needs in Arabic and English.
- Upsell and cross-sell rooms, packages, and hotel services; maintain knowledge of offerings, promotions, policies, and guest experiences.
- Coordinate with Front Office, Sales, Revenue Management, and other operational departments; monitor availability, booking patterns, and reservation status.
- Handle group, corporate, and travel trade bookings and special arrangements; respond to feedback and booking issues.
- Maintain accurate reservation records and guest information, protect confidentiality, follow data protection and reservation procedures, and prepare reports and forecasts.
Qualifications
- Diploma or bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- At least 1–2 years of experience in Reservations, Front Office, Guest Services, or a similar hospitality role; luxury hotel experience is preferred.
- Fluency in Arabic and English, with strong verbal and written communication skills.
- Understanding of reservation operations, room inventory management, and guest service standards.
- Experience with PMS, CRS, and Microsoft Office applications.
- Strong sales, upselling, customer relationship, organizational, interpersonal, and problem-solving skills; ability to manage priorities accurately in a fast-paced environment.
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