Workplace AI & Copilot Solutions Engineer

Security Clearance: To be successfully appointed to this role, must be eligible to obtain Security Check (SC)clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

You will join Capgemini's Content Services Practice, part of our global Insights & Data business line.

Our team partners with some of the world's largest public and private sector organisations to unlock value from their information, content, and data assets.

We help clients transform how they manage knowledge, collaborate, govern information, and deliver business outcomes through modern digital workplace, content, automation, and AI technologies.

As organisations increasingly adopt AI to augment employees and transform business processes, our Content Services team is helping clients navigate the next generation of intelligent work.

Through Capgemini's strategic partnerships with Microsoft, Google, Anthropic, and other leading technology providers, we design and deliver solutions that combine AI assistants, autonomous agents, enterprise knowledge, automation, and collaboration technologies to drive measurable business outcomes.

Whilst this role has a strong focus on Microsoft 365 Copilot, Copilot Studio, Power Platform, and Azure AI, you will also have the opportunity to develop expertise across a broader ecosystem of emerging workplace AI technologies, including Gemini, Vertex AI, Claude, Cowork, enterprise search, knowledge management, and agentic AI platforms. We believe the future workplace will be powered by multiple AI capabilities working together, and we invest heavily in helping our people develop the breadth of skills needed to advise and deliver across this rapidly evolving landscape.

You will work alongside consultants, solution architects, data specialists, content management experts, AI engineers, and client stakeholders to shape and deliver transformational solutions that improve how organisations access knowledge, make decisions, automate work, and realise value from AI.

As organisations continue to invest in digital workplace transformation, there is growing demand for solutions that help employees find information faster, collaborate more effectively, automate routine activities, and interact with business systems in more intuitive ways.

As a Workplace AI & Agentic Transformation Engineer, you will help clients realise these outcomes through Microsoft 365 Copilot, Copilot Studio, Power Platform, SharePoint, Teams, and enterprise content and knowledge management solutions.

You will work with business stakeholders to understand operational challenges and identify opportunities where AI enabled workplace experiences, intelligent automation, business applications, and agentic workflows can improve the way work gets done.

Combining strong consulting and engineering capabilities, you will design and deliver trusted solutions that enhance employee experience, unlock organisational knowledge, and drive measurable business value.

• Working with business stakeholders to identify opportunities to improve employee experience, collaboration, knowledge discovery, business processes, and operational efficiency through modern workplace technologies.
• Facilitating workshops and discovery sessions to understand current ways of working, organisational challenges, and opportunities for workplace transformation and intelligent process improvement.
• Translating business requirements into practical solutions leveraging Microsoft 365 Copilot, Microsoft Foundry, Copilot Studio, Power Platform, Microsoft Teams, SharePoint Online, and the wider Microsoft Business Applications ecosystem.
• Designing, developing, and deploying workplace AI experiences, agents, and business applications that help employees unlock organisational knowledge, augment decision making, transform business processes, and deliver greater value to customers and stakeholders.
• Implementing agentic workflows that connect enterprise content, business applications, collaboration platforms, and knowledge sources to transform how work is coordinated, decisions are made, and business outcomes are achieved.
• Designing and implementing integrations between Microsoft Copilot, Microsoft 365 services, business applications, content repositories, and line of business systems.
• Applying emerging interoperability frameworks such as Model Context Protocol (MCP) and Agent to Agent (A2A) patterns, where appropriate, to enable secure interaction between agents, enterprise knowledge, business applications, and workplace services.
• Supporting the adoption of modern knowledge management, enterprise search, and content services capabilities that improve information access, reuse, collaboration, and decision making across organisations.
• Ensuring solutions are designed in accordance with enterprise governance, security, compliance, information management, and responsible AI requirements.
• Establishing approaches for monitoring, measuring, and continuously improving user adoption, business outcomes, and solution effectiveness.
• Supporting innovation workshops, demonstrations, proofs of concept, and client engagements to help organisations understand and realise the value of next generation workplace technologies.
• Collaborating with colleagues across Content Services, Business Applications, Digital Workplace, Data, and AI communities to deliver integrated business transformation outcomes.
• Contributing to Capgemini assets, accelerators, delivery methodologies, and thought leadership within Workplace AI, Content Services, Knowledge Management, and Digital Workplace Transformation.

You will be passionate about helping organisations transform how work gets done through modern workplace technologies, intelligent automation, and AI enabled experiences.

You will bring a blend of consulting, solution design, and engineering expertise, with the ability to understand complex business challenges and translate them into practical, scalable solutions that deliver measurable business outcomes.

You will be equally comfortable engaging with business stakeholders to understand strategic objectives and define successful outcomes, as you are designing and implementing solutions using Microsoft 365, Power Platform, Copilot, and enterprise content services technologies.

You will have a natural curiosity for emerging workplace technologies and a desire to help organisations unlock greater value from their people, processes, knowledge, and business applications.

For this role, we are looking for individuals who combine strong technical capability with the ability to think strategically, challenge existing ways of working, and help clients navigate the evolving landscape of workplace AI, knowledge management, collaboration, and business process transformation.

• Experience delivering Microsoft 365, Power Platform, Copilot, automation, workplace transformation, or business applications projects.
• Experience working directly with business stakeholders to gather requirements, define business outcomes, and translate them into scalable technical solutions.
• Experience designing and developing enterprise applications, workflow solutions, or intelligent workplace experiences using Microsoft technologies.
• Experience developing solutions for Microsoft Teams, SharePoint Online, or Microsoft 365, including custom integrations, extensions, applications, or user experiences beyond standard platform configuration.
• Experience integrating business applications, content platforms, and line of business systems using APIs, Microsoft Graph, Azure services, custom connectors, or related integration technologies.
• Experience working with Azure services supporting modern workplace and business application solutions, such as Logic Apps, Azure Functions, App Services, API Management, Entra ID, or related platform capabilities.
• Experience operating within consulting, professional services, or customer facing delivery environments.
• Experience working within agile delivery teams and multidisciplinary project environments.

Strong hands-on experience with Microsoft 365 Copilot and Copilot Studio.

• Experience developing solutions using Power Apps, Power Automate, Dataverse, and the wider Microsoft Power Platform.
• Experience designing and developing solutions for Microsoft Teams, SharePoint Online, or Microsoft 365 using both low code and pro code approaches.
• Understanding of Microsoft 365 extensibility models including Teams applications, Microsoft Graph, SharePoint Framework (SPFx), custom connectors, and related development approaches.
• Good working knowledge of Azure services commonly used within workplace, business application, and integration solutions, including Logic Apps, Azure Functions, Entra ID, API Management, App Services, and Azure storage technologies.
• Understanding of enterprise integration patterns and the role of Azure services in connecting workplace technologies, business applications, content platforms, and line of business systems.
• Understanding of agentic AI concepts, prompt engineering, retrieval grounded experiences, and conversational design patterns.
• Experience integrating enterprise systems through APIs, Microsoft Graph, custom connectors, and modern integration approaches.
• Understanding of emerging standards such as Model Context Protocol (MCP) and Agent to Agent (A2A) interoperability concepts and their application within enterprise environments.
• Knowledge of enterprise security, identity, compliance, information management, and governance principles within Microsoft environments.
• Excellent communication, stakeholder management, workshop facilitation, and consulting skills.
• Ability to articulate technical solutions in the context of business outcomes, employee experience, business process transformation, and value realisation.

• Experience with multi agent orchestration and autonomous workflow design.
• Knowledge of Microsoft Fabric and enterprise data platforms.
• Experience implementing AI governance, responsible AI, and enterprise AI operating models.
• Experience developing Teams applications or Microsoft 365 extensions.
• Familiarity with the Model Context Protocol (MCP) and emerging agent interoperability standards.
• Microsoft certifications including AI 102, PL 600, PL 400, PL 900, or Copilot related certifications.

• Experience delivering Microsoft 365, Power Platform, Copilot, automation, workplace transformation, or business applications projects.
• Experience working directly with business stakeholders to gather requirements, define business outcomes, and translate them into scalable technical solutions.
• Experience designing and developing enterprise applications, workflow solutions, or intelligent workplace experiences using Microsoft technologies.
• Experience developing solutions for Microsoft Teams, SharePoint Online, or Microsoft 365, including custom integrations, extensions, applications, or user experiences beyond standard platform configuration.
• Experience integrating business applications, content platfo