WAITER / WAITRESS

Job Summary

Guest Service and Orders

• Greet customers and escort them to their tables.
• Present menus, provide recommendations, and answer questions about menu items, specials, and beverages.
• Take accurate food and beverage orders and relay them promptly to kitchen and bar staff.
• Check on customers, confirm satisfaction, and address concerns or special requests.
• Serve food and beverages promptly according to service standards.
• Ensure dishes are presented attractively and meet customer specifications.
• Assist in preparing and serving specialty drinks or cocktails when applicable.

Dining Room and Payments

• Monitor tableware, glassware, and utensils for cleanliness and replenish supplies as needed.
• Set tables with appropriate silverware, glassware, and linens before guests arrive.
• Clear used dishes and reset tables for the next guests.
• Thank customers and invite them to return.
• Present bills and accurately process cash, card, or electronic payments.
• Clean and maintain the dining area, including sweeping floors, wiping tables, and sanitizing surfaces.

Teamwork

• Coordinate with kitchen staff to support smooth service and timely delivery of orders.
• Communicate with colleagues and supervisors to coordinate tasks and address customer needs.
• Perform other duties as assigned.

Qualifications, Experience and Knowledge

• High school diploma or equivalent.
• One to two years of experience in a similar role.
• Strong communication and interpersonal skills, with a friendly and approachable manner.
• Excellent customer service skills.
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• Knowledge of food and beverage items, including menu descriptions, ingredients, and preparation methods.
• Basic math skills for payments and bill calculations.
• Physical stamina to stand for extended periods and carry trays of food and drinks.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Valid Food Handling Certificate.

Work Location

• Work location is in person.

Employment Type and Availability

• The role is full-time.
• The posting indicates an immediate start is possible.