Waiter
Role Overview
The Waiter delivers attentive, professional, and efficient table service to support a consistently high-quality guest experience.
The role represents the brand on the floor and supports smooth service through product knowledge, accuracy, and teamwork.
Reports to the Head Waiter, Section Head, or Restaurant Manager (AGM); department is Front of House.
Key Skills for This Role
Full Job Posting
Role Overview
The Waiter delivers attentive, professional, and efficient table service to support a consistently high-quality guest experience.
The role represents the brand on the floor and supports smooth service through product knowledge, accuracy, and teamwork.
Reports to the Head Waiter, Section Head, or Restaurant Manager (AGM); department is Front of House.
Service Delivery
- Welcome guests and provide attentive table service throughout the dining experience.
- Take accurate food and beverage orders and enter them correctly into the POS.
- Serve food and beverages promptly, ensuring correct presentation and timing.
Guest Engagement
- Guide guests through menus and provide recommendations.
- Monitor guest satisfaction and respond to requests efficiently.
- Support upselling in line with service standards.
Section and Team Support
- Maintain cleanliness and organization of assigned tables and service areas.
- Coordinate with runners, kitchen, and bar teams to ensure smooth service.
- Support colleagues to maintain service pace during busy periods.
Standards and Compliance
- Follow hygiene, safety, and service SOPs at all times.
- Maintain professional grooming and brand representation.
- Support opening, closing, and side duties as required.
Success Metrics
Success is measured by guest satisfaction and service accuracy, speed and efficiency, table and section management, and compliance with service standards.
Candidate Requirements
- 1–3 years of experience in a waiter or service role.
- Strong communication and customer service skills.
- Ability to work efficiently in a fast-paced environment.
- Positive attitude and strong teamwork skills.
Employment
- Employment type is full-time.
Location
- The role is located in the UAE.
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