Host/Hostess
Role Overview
The Host/Hostess welcomes guests, manages front-of-house guest flow, and supports a polished first impression in line with venue standards.
The role combines guest interaction, reservation support, seating coordination, and communication with the service team.
Key Skills for This Role
Full Job Posting
Role overview
The Host/Hostess welcomes guests, manages front-of-house guest flow, and supports a polished first impression in line with venue standards.
The role combines guest interaction, reservation support, seating coordination, and communication with the service team.
Guest welcome and seating
- Welcome arriving guests warmly, acknowledge departing guests courteously, and maintain a professional first impression.
- Manage reservations, walk-ins, and waitlists using approved booking channels and systems.
- Support table allocation and seating flow based on floor capacity, booking priorities, and service readiness.
- Provide accurate wait times and updates, coordinating with managers and service staff to keep seating flow smooth.
Guest communication and standards
- Answer calls and basic enquiries, escort guests to tables, and present menus where required.
- Communicate guest requests, preferences, special occasions, and seating needs to the floor team; escalate complaints and operational issues to the manager on duty.
- Keep the host stand, entrance, and waiting area clean and guest-ready; maintain accurate reservation records and guest notes.
- Uphold grooming, punctuality, professionalism, and brand representation standards.
Candidate requirements
- 1–3 years of host/hostess, reception, guest-facing, or front-of-house experience in a hospitality, restaurant, café, or hotel environment.
- Strong communication and interpersonal skills with a warm and confident guest-facing manner.
- Ability to remain calm, organized, and professional under pressure during busy service periods.
- Fluency in English is required; additional languages are an advantage.
- Reservation-platform or booking-system experience is an advantage.
Success measures
Success is measured by the quality of the guest welcome, reservation and waitlist accuracy, seating efficiency, team coordination, professionalism, grooming, and front-desk presentation.
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