Floor Supervisor
Role Overview
The Floor Supervisor / Assistant Outlet Manager supports day-to-day outlet operations, service flow, team coordination, and guest experience.
This hands-on role focuses on shift leadership, floor control, team supervision, cleanliness, service standards, and compliance.
The role links the service team with outlet leadership and supports execution during opening, service, and closing.
Key Skills for This Role
Full Job Posting
Role overview
The Floor Supervisor / Assistant Outlet Manager supports day-to-day outlet operations, service flow, team coordination, and guest experience.
This hands-on role focuses on shift leadership, floor control, team supervision, cleanliness, service standards, and compliance.
The role links the service team with outlet leadership and supports execution during opening, service, and closing.
Key responsibilities
- Supervise service flow and support the service team during trading.
- Support the Restaurant Manager and lead shifts in their absence when required.
- Handle guest concerns and support service recovery.
- Coordinate table management, seating, reservations communication, and section balance.
- Brief the team on priorities, reservations, VIPs, menu updates, and service notes.
- Direct, train, coach, and follow up with service staff.
- Maintain outlet cleanliness, organisation, grooming, and presentation standards.
- Support opening and closing, cashing up, stock checks, and operational readiness.
- Monitor hygiene, health and safety, and operating procedures; escalate issues to the relevant manager.
Candidate requirements
- 2–4 years of restaurant or hospitality operations experience, including supervisory or senior floor-level responsibility.
- Strong knowledge of floor operations, guest service, reservations flow, and team coordination.
- Able to handle complaints and busy trading periods calmly and professionally.
- Strong leadership presence, communication skills, and front-of-house supervision ability.
- Familiarity with POS systems, cash handling, and daily shift procedures is an advantage.
- Fluent English is required; additional languages are an advantage.
Success measures
Smooth service flow and effective shift execution.
Guest satisfaction and effective complaint or service-issue handling.
Strong team supervision, discipline, and service consistency.
Outlet cleanliness, grooming, and compliance with operational standards.
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