VIP Relationship Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
About Us We are a leading global cryptocurrency exchange serving tens of millions of users with a full suite of digital asset trading and wealth management services — consistently ranked among the top exchanges worldwide.
Key Skills for This Role
Full Job Posting
About Us
We are a leading global cryptocurrency exchange serving tens of millions of users with a full suite of digital asset trading and wealth management services — consistently ranked among the top exchanges worldwide.
Our team is globally distributed, fast-moving, and deeply embedded in the Web3 ecosystem.
Why This Role Exists
Our VIP clients are among the most valuable relationships we have — and the bar for how we serve them needs to match that.
As trading volumes grow and client expectations become more sophisticated, we need someone fully dedicated to making sure our highest-tier users feel seen, prioritized, and well-served.
This role exists to own that experience end to end: not just responding to requests, but building the habits and systems that turn VIP relationships into long-term loyalty.
What You'Ll Own
- Serve as the dedicated point of contact for high-tier VIP clients — managing daily inquiries, resolving complex issues, and pulling in the right internal resources to ensure fast, quality outcomes.
- Maintain a structured feedback loop: collect client input on products and events, route it to the right teams, and follow through until improvements land.
- Drive client engagement by connecting users to relevant platform features, promotions, and events based on their profile and behavior.
- Own the full relationship lifecycle — proactive outreach, milestone recognition, holiday touchpoints, and exclusive event invitations.
- Track client asset levels and tier changes; spot disengagement early and move on retention before it becomes churn.
Who We'Re Looking For
- Fluent in Chinese and English — you'll be working across Chinese-speaking and international client bases every day. A strong third language is a meaningful plus.
- 2+ years in client relationship management, private banking, brokerage, or a comparable high-touch service environment.
- Grounded in crypto and Web3 — you know how exchanges work, understand trading products, and can meet high-value clients where they are.
- Comfortable presenting at or supporting offline client events.
- Willing to travel when the role calls for it.
- Organized, proactive, and steady under pressure — you can hold multiple relationships at once without anything slipping.
- Nice to Have
- Experience in private banking, wealth management, or VIP services at a financial institution or exchange.
- Familiarity with crypto-native communities; candidates from adjacent industries are welcome with demonstrated crypto exposure.
- Experience with CRM tools or structured client management workflows.
- *We regret to inform that only shortlisted candidates will be contacted.*
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Confidential
Modern Trade Sales Manger
Dubai, UAE
Modern Trade Manager – Beverage Industry (Confidential) We are conducting a confidential search for a leading multinational beverage company with operations across international markets, including Europe. We are seeking
Residential Leasing Manager
Sharjah Emirate, UAE
Manager – Residential Leasing Experience: 7+ Years Job Summary: We are seeking an experienced Manager – Residential Leasing to oversee leasing operations for a residential property portfolio. The role involves driving oc
Museum Exhibition Production Officer
Abu Dhabi Emirate, UAE
Museum Exhibition Production Officer Job Description Position Overview The Museum Exhibition Production Officer is responsible for the planning, coordination, and execution of all aspects related to the production and in
IT Technician - UAEN
Abu Dhabi, UAE
We are seeking motivated Emirati fresh graduates to join our IT team in an entry-level IT Technician role within a leading educational institution. This is an excellent opportunity to gain hands-on experience by providin
Graduate Engineering Trainee
Abu Dhabi Emirate, UAE
Position Title: Graduate Trainee Location: United Arab Emirates Employment Type: Paid Graduate Training Program (90 Days) Department: Various Departments (Based on Academic Background and Business Requirements) About Org
Executive Butler
Dubai, UAE
The Executive Butler is responsible for overseeing personalized guest services, anticipating guest needs, and delivering exceptional hospitality to VIPs, long-stay guests, and high-profile clientele. The ideal candidate
Duty Manager
Dubai, UAE
Duty Manager is responsible for overseeing the daily operations of the Front Office, ensuring efficient guest arrivals and departures, maintaining service standards, and supporting the Front Office team. The ideal candid
Restaurant Manager - Indian Concept
Dubai, UAE
Job Summary We are seeking an experienced Restaurant Manager to lead daily operations, drive guest satisfaction, and oversee a high-performing team. The ideal candidate will have a strong background in restaurant managem
Modern Trade Sales Manger
Dubai, UAE
Residential Leasing Manager
Sharjah Emirate, UAE
Museum Exhibition Production Officer
Abu Dhabi Emirate, UAE
IT Technician - UAEN
Abu Dhabi, UAE
Graduate Engineering Trainee
Abu Dhabi Emirate, UAE
Executive Butler
Dubai, UAE
Duty Manager
Dubai, UAE
Restaurant Manager - Indian Concept
Dubai, UAE