Duty Manager
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Key skills for this role
About the Role
Duty Manager is responsible for overseeing the daily operations of the Front Office, ensuring efficient guest arrivals and departures, maintaining service standards, and supporting the Front Office team.
Key Skills for This Role
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Overview
Duty Manager is responsible for overseeing the daily operations of the Front Office, ensuring efficient guest arrivals and departures, maintaining service standards, and supporting the Front Office team.
The ideal candidate is a proactive leader with strong guest relations skills and a passion for hospitality excellence.
Key Responsibilities
- Supervise and coordinate Front Office operations during assigned shifts
- Ensure seamless check-in and check-out experiences for guests
- Maintain the highest standards of guest service and satisfaction
- Handle guest inquiries, requests, complaints, and service recovery situations professionally
- Support and guide Front Desk Agents, Guest Service Agents, and Concierge team members
- Monitor room inventory, occupancy levels, and guest arrivals/departures
- Welcome and assist VIP guests, ensuring personalized service and attention to detail
- Conduct daily briefings and communicate important operational updates to the team
- Coordinate with Housekeeping, Reservations, Engineering, Security, and Food & Beverage departments to ensure smooth operations
- Ensure compliance with hotel policies, procedures, and brand standards
- Monitor cash handling, billing accuracy, and Front Office financial procedures
- Prepare daily reports and communicate operational issues to senior management
- Assist with staff training, coaching, and performance development
Requirement
- Strong knowledge of Front Office operations, guest services, and hotel procedures
- Excellent communication, leadership, and interpersonal skills
- Proven ability to resolve guest concerns and manage challenging situations effectively
- Strong organizational skills and attention to detail
- Ability to work flexible shifts, including nights, weekends, and public holidays
What We Offe
- Competitive salary and benefits package
- Professional development and career advancement opportunities
- Dynamic and supportive work environment
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