Executive Butler

Overview

Key Responsibilities

• Provide personalized and attentive service to VIP guests, residents, and high-profile clientele.
• Anticipate guest needs and ensure all requests are fulfilled promptly and professionally.
• Coordinate guest arrivals, departures, special occasions, and personalized experiences.
• Manage and maintain detailed guest preference profiles to ensure seamless service.
• Liaise with Front Office, Housekeeping, Food & Beverage, Concierge, Spa, and other departments to coordinate guest requirements.
• Oversee in-room dining arrangements, special amenities, and personalized guest setups.
• Ensure the highest standards of presentation, etiquette, and luxury hospitality are consistently maintained.
• Handle guest concerns and service recovery situations with professionalism and discretion.
• Support and mentor Butler team members to uphold service excellence.
• Maintain confidentiality and professionalism when handling sensitive guest information.
• Assist with VIP events, private functions, and special hospitality arrangements.
• Ensure all service standards, policies, and procedures are followed.

Requirements

• Previous experience as a Butler, Head Butler, Senior Butler, or similar luxury service role.
• Exceptional guest relations and communication skills.
• Strong attention to detail and ability to anticipate guest needs.
• Professional appearance, etiquette, and presentation.
• Ability to work independently and manage multiple priorities.
• High level of discretion, integrity, and confidentiality.
• Proficiency in Microsoft Office and hotel property management systems.
• Flexibility to work evenings, weekends, and public holidays as required.

What We Offer

• Competitive salary and benefits package.
• Career growth and development opportunities.
• Professional and supportive work environment.