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Transportation Workforce Manager

TTC (Toronto Transit Commission)
Toronto, CAN
Onsite
$115,570.00 to $144,526.20.
Discovered 2 days ago
Strategic workforce planningWorkforce forecasting and staffing plansWorkforce analytics and trend analysisForecasting models and risk assessmentsKPI and performance-measure developmentWorkforce data integrity and reporting

Full Job Posting

Role overview

The TTC Transportation Workforce Manager reports to the Head, Transportation Strategy and Support.

The role leads workforce planning, forecasting, analysis, and reporting across Bus, Subway, Streetcar, LRT, and Wheel-Trans.

The position supports staffing alignment with budgeted service levels, operational requirements, and financial targets.

Responsibilities

  • Forecast workforce requirements and develop staffing plans for service delivery.
  • Monitor hiring, attrition, retirements, absenteeism, training capacity, and operator availability.
  • Develop workforce forecasts, models, and recommendations for operational and financial planning.
  • Maintain staffing alignment with service requirements and approved workforce and budget targets.
  • Design and improve workforce tracking, forecasting, reporting tools, KPIs, and performance measures.
  • Provide workforce analysis, forecasts, risk assessments, and recommendations to leadership and stakeholders.
  • Partner with Talent Management, the Operations Training Centre, Finance, Service Planning, Vehicle Maintenance, and Transportation teams.
  • Analyze workforce trends and identify opportunities to improve utilization and operational effectiveness.
  • Maintain workforce data integrity and reporting accuracy.
  • Prepare reports, briefing notes, business cases, presentations, procedures, and implementation plans.
  • Lead workforce-planning projects, feasibility studies, and continuous-improvement initiatives; research industry trends and best practices.
  • Serve as an operator workforce-planning subject matter expert covering recruitment, training, deployment, and retention; represent the organization at meetings and committees.

Qualifications

  • Completion of a university degree; the source description is truncated before specifying the discipline or further qualification details.
  • The posting lists analytical skills, communication, industry knowledge, research ability, understanding of the fiscal environment, and proficiency with office technology and software.

Work arrangement

  • Employment is listed as regular (hybrid).

Schedule

  • The role is scheduled for 35 hours weekly, on day shifts, with Saturdays and Sundays off.

Compensation

  • The listed annual salary range is $115,570.00 to $144,526.20.

Additional responsibilities

Participate in the TTC Customer Service Ambassador Program.

Treat passengers and employees with respect and dignity and accommodate disability-related needs within the role's area of responsibility, in accordance with the Ontario Human Rights Code and related orders.

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