Telephone Operator
Role Overview
Manage hotel communications and help guests and callers receive prompt, courteous, and efficient assistance.
Key Skills for This Role
Full Job Posting
Role overview
Manage hotel communications and help guests and callers receive prompt, courteous, and efficient assistance.
Responsibilities
- Answer and route calls according to hotel standards.
- Provide information about facilities, services, and promotions; handle guest inquiries, requests, and complaints.
- Manage wake-up calls and guest messages, and coordinate responses with hotel departments.
- Maintain call and request records, protect guest information, and follow communication and emergency procedures.
- Maintain professional telephone etiquette.
Qualifications
- At least 1 year in a Telephone Operator, Front Office, or Guest Services role at a 4- or 5-star hotel.
- High school diploma or equivalent; excellent verbal communication and telephone etiquette.
- Proficient in English; additional languages are an advantage.
- Basic computer skills required.
Preferred experience and abilities
- Hotel telephone systems and Opera or similar hotel management software are preferred.
- Handle multiple calls and guest requests; demonstrate strong listening, attention to detail, and composure under pressure.
- Maintain confidentiality and adapt to a multicultural team.
- Flexible to work shifts, weekends, and public holidays.
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