Technical Support Manager - HVAC Applied

About Daikin

Role overview

Technical support and development

• Provide advanced support for centrifugal chillers, applied systems, airside equipment, VRV/DX systems, and refrigeration systems.
• Resolve complex and recurring technical issues, supporting field teams on breakdowns, equipment optimization, and critical interventions.
• Maintain technical procedures, troubleshooting guides, and service documentation.
• Develop and deliver technical training; identify competency gaps and implement development plans.
• Evaluate training effectiveness and incorporate lessons into materials and procedures.

Investigations, quality, and performance

• Lead root cause investigations and prepare reports documenting verified causes, corrective and preventive actions, responsibilities, and timelines.
• Track corrective actions to closure, verify effectiveness, and share lessons learned.
• Escalate product quality issues, manufacturing defects, and performance abnormalities to factories and regional teams.
• Coordinate technical investigations, corrective solutions, warranty claims, and compensation requests through closure.
• Monitor quality trends and claim recovery, and follow up on factory corrective actions.
• Improve service performance and reliability; monitor KPIs, standardize best practices, and report trends and actions.

Customers and business collaboration

• Act as senior technical contact for major customer escalations and lead discussions through resolution or agreement on corrective actions.
• Collaborate with Sales, Projects, Service Sales, and Service Operations on contracts, installations, commissioning, and equipment assessments.
• Support technical evaluations for major repairs, upgrades, retrofits, and system optimization.
• Coordinate stakeholders to address technical risks, improve serviceability, and share knowledge.

Safety and compliance

• Ensure support, training, and field interventions follow applicable health, safety, environmental, and company requirements.
• Promote safe practices for chiller servicing, electrical isolation, refrigerant handling, and other HVAC service activities.
• Follow Daikin technical procedures, service standards, quality requirements, and warranty policies.

Qualifications and experience

• Bachelor's degree in Mechanical Engineering or a closely related engineering discipline.
• At least 15 years of HVAC technical services or engineering support experience, including at least 10 years specifically in centrifugal chillers.
• Proven experience in complex troubleshooting, root cause analysis, training, customer escalations, factory coordination, and quality or warranty claims.
• In-depth knowledge of centrifugal chillers, chilled-water systems, HVAC performance optimization, and troubleshooting; good understanding of VRV/DX, refrigeration, and airside equipment.
• Expertise in root cause analysis, technical reporting, corrective action management, and developing technical training materials.
• Familiarity with HVAC controls, diagnostic tools, service software, commissioning, maintenance, warranty processes, and applicable safety standards.
• Strong technical leadership, coaching, mentoring, analytical, problem-solving, communication, presentation, and stakeholder management skills.
• Customer focus, accountability, organization, and ability to manage multiple critical issues while driving continuous improvement.

Work environment