Technical Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Our client Primealley is looking for a Technical Support Enginee r to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests.
Key Skills for This Role
Full Job Posting
Overview
Our client
Primealley
is looking for a
Technical Support Enginee
r to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests.
The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to communicate clearly with users, internal teams, and vendors.
Key Responsibilities
- Provide L1/L2 technical support for user, system, and network-related issues.
- Troubleshoot connectivity issues including LAN, WAN, Wi-Fi, VPN, and internet access.
- Assist users with access issues, IP configuration, device setup, and basic hardware/software problems.
- Monitor system and network performance and respond to alerts or reported issues.
- Log, track, and update support tickets, ensuring timely follow-up and closure.
- Escalate complex technical issues to senior technical teams when required.
- Support configuration and basic troubleshooting of routers, switches, firewalls, and access points.
- Coordinate with ISPs, vendors, and internal teams for issue resolution or service requests.
- Maintain basic technical documentation, troubleshooting steps, and support records.
- Ensure users receive clear updates and professional support throughout the resolution process.
Required Skills & Knowledge
- Good understanding of TCP/IP, DHCP, DNS, NAT, VLANs, and basic routing concepts.
- Good hands-on knowledge of routers, switches, firewalls, and Wi-Fi access points.
- Familiarity with Cisco, MikroTik, Ubiquiti, HP, Huawei, Fortinet, Sophos, or similar technologies.
- Experience with ticketing systems and technical support processes.
- Basic knowledge of network monitoring tools such as PRTG, Zabbix, or SolarWinds is preferred.
- Good understanding of cybersecurity and IT best practices.
Preferred Qualifications
- Bachelor’s degree in Computer Science, IT, Telecom, or a related field.
- 1–3 years of relevant technical support, IT support, or network support experience.
- Certifications such as CCNA, MTCNA, JNCIA, or similar will be preferred.
- Proficiency in English. Fluency in Urdu/Hindi/Arabic is a plus.
Soft Skills
- Strong troubleshooting and analytical skills.
- Good communication skills for dealing with users and vendors.
- Ability to work independently and as part of a team.
- Good time management and task prioritization.
- Professional attitude and willingness to learn.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accelerec Ltd.
Sales Executive
Dubai, UAE
Our client Primealley is looking for a confident and result-driven Sales Executive for our Dubai office. The candidate will be responsible for generating leads, approaching potential clients, presenting our products and
F&B Support Expert
Sharjah, UAE
Join our dynamic team in Sharjah, Dubai, United Arab Emirates as a Permanent F&B Support Expert . This is an exceptional opportunity to leverage your extensive experience in the food and beverage industry to contribute t
Shipping Operations Manager
Dubai, UAE
Our client seeking a highly skilled and experienced Shipping Operations Manager to join our dynamic team in the United Arab Emirates. This is a permanent, onsite position offering a significant opportunity to lead and op
Cyber Security Specialist
Dubai, UAE
Our client seeking two highly skilled and experienced Cybersecurity Specialists to join our dynamic team on a permanent basis. This is a fantastic opportunity to contribute to the security posture of our organization wit
Business Development Executive
Dubai, UAE
Our client seeking a motivated and results-oriented Business Development Executive to join our dynamic team in Dubai, United Arab Emirates. This is a permanent , onsite position offering an exciting opportunity to drive
Food And Beverage Supervisor
Dubai, UAE
Our client seeking a dynamic and experienced F&B Supervisor to join our esteemed team in Dubai on a permanent basis . This is an exciting opportunity to contribute to an exceptional dining experience, lead a dedicated te
Sales Executive
Dubai, UAE
F&B Support Expert
Sharjah, UAE
Shipping Operations Manager
Dubai, UAE
Cyber Security Specialist
Dubai, UAE
Business Development Executive
Dubai, UAE
Food And Beverage Supervisor
Dubai, UAE