Technical Product Manager - Guest Experience
Role Overview
Manage and enhance technology products in the Guest Experience domain, maintain a prioritized backlog, and deliver initiatives.
Bridge airline operational requirements and technical IT execution while navigating governance and stakeholders and driving software releases through the Route to LIVE deployment process.
Key Skills for This Role
Full Job Posting
Role overview
Manage and enhance technology products in the Guest Experience domain, maintain a prioritized backlog, and deliver initiatives.
Bridge airline operational requirements and technical IT execution while navigating governance and stakeholders and driving software releases through the Route to LIVE deployment process.
Accountabilities
- Own planning, execution, monitoring, and delivery of Guest Experience technology projects covering Contact Centre, Complaints Management, Guest Communication, and guest experience throughout the travel journey.
- Translate operational requirements into technical solutions with enterprise architects, developers, and third-party vendors.
- Manage scope, technical dependencies, operational risks, and delivery roadblocks to meet timelines and budgets while maintaining operational continuity.
- Ensure technology changes follow corporate governance, cybersecurity policies, and aviation regulatory requirements.
- Liaise between DevOps, Data Engineering, Network Security, and Guest Experience stakeholders.
- Present change records, release plans, and deployment-readiness assessments at Change Advisory Board meetings.
- Report project progress, budgets, risks, and status to leadership and steering committees.
- Manage deployments through Route to LIVE and associated environment-management frameworks.
- Support change, incident, and release management using ITSM and ITIL practices.
Qualifications and experience
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
- At least 5 years of experience in aviation or guest experience.
- Experience in IT governance, change management, and regulatory environments.
- Understanding of cloud technologies, APIs, and modern enterprise architectures.
- Proficiency with JIRA, Confluence, Power BI, Smartsheet, and related delivery tools.
- Strong stakeholder management, communication, and problem-solving skills.
- SAFe, PMP, PRINCE2, or similar certification is preferred.
About Etihad
Etihad Airways is based in Abu Dhabi and describes an ambition to double its fleet, expand its network, and grow its people through Journey 2030.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Etihad
UX/UI Designer
Abu Dhabi, UAE
Etihad is seeking a UX/UI Designer to deliver AI-enabled digital experiences across web and app, with a focus on customer journeys, experimentation, and measurable commercial outcomes. The role owns experience strategy a
UX/UI Designer
Abu Dhabi, UAE
Etihad is seeking a UX/UI Designer to shape AI-enabled digital experiences across web and app, from discovery through launch and optimization. Candidates should bring 5+ years of digital experience design, a strong end-t
Technical Product Delivery Manager – PROS
Abu Dhabi, UAE
Etihad is seeking a Technical Product Delivery Manager to lead delivery and operations for airline Revenue Management and Group Sales platforms, especially PROS and their Amadeus ecosystem integrations. Candidates need s
Technical Product Delivery Manager – PROS
Abu Dhabi, UAE
Etihad is seeking a Technical Product Delivery Manager to lead delivery and operations for airline revenue management platforms, especially PROS and its integrations with Amadeus. Candidates need 5+ years in airline tech
B2 Aircraft Engineer (with Base Maintenance)
Abu Dhabi, UAE
Etihad seeks experienced, certifying B2 Aircraft Engineers with Base Maintenance experience to perform and certify aircraft maintenance and guide technicians. Applicants need a valid qualifying Aircraft Maintenance Licen
Colour Material Finish Design Manager
Abu Dhabi, UAE
Etihad is seeking a Colour, Material and Finish design manager to shape the look and tactile experience of its brand across aircraft, products, and ground environments. The role leads material concepts and development wi
Senior Manager Customer Journey Strategy
Abu Dhabi, UAE
Etihad is seeking a senior customer journey strategist to shape personalized experiences across travel, loyalty, and partner journeys. The role leads journey strategy, measurement, stakeholder alignment, and G360 use-cas
Social Strategy & Planning Manager (UAE National)
Abu Dhabi, UAE
The employer is seeking a manager to own social media strategy, planning, governance, and performance optimisation across platforms. Candidates need a relevant bachelor’s degree, 6+ years in social media strategy, planni
UX/UI Designer
Abu Dhabi, UAE
UX/UI Designer
Abu Dhabi, UAE
Technical Product Delivery Manager – PROS
Abu Dhabi, UAE
Technical Product Delivery Manager – PROS
Abu Dhabi, UAE
B2 Aircraft Engineer (with Base Maintenance)
Abu Dhabi, UAE
Colour Material Finish Design Manager
Abu Dhabi, UAE
Senior Manager Customer Journey Strategy
Abu Dhabi, UAE
Social Strategy & Planning Manager (UAE National)
Abu Dhabi, UAE