Technical Design Lead for Salesforce Field Service Management
Role Overview
The Technical Design Lead owns architecture, technical design, configuration, and development design for the Field Service Management (FSM) solution.
FSM Core and FSM Mobile are based on Salesforce Field Service Lightning and a custom mobile experience for field technicians.
The role leads internal and external teams and works with Product Owners and Enterprise Architects.
Key Skills for This Role
Full Job Posting
About KONE
KONE provides elevators, escalators, automatic building doors, and related maintenance and modernization solutions.
KONE Technology and Innovation combines physical building systems with connected digital solutions.
KONE IT develops, transforms, manages, and runs technology solutions, including cloud-based services, AI, and automation.
Role overview
The Technical Design Lead owns architecture, technical design, configuration, and development design for the Field Service Management (FSM) solution.
FSM Core and FSM Mobile are based on Salesforce Field Service Lightning and a custom mobile experience for field technicians.
The role leads internal and external teams and works with Product Owners and Enterprise Architects.
Main responsibilities
- Own the technical design and solution for FSM Core and FSM Mobile.
- Translate approved solution demands into IT functional and technical requirements.
- Define configuration, balancing out-of-the-box functionality with KONE-specific customization.
- Support data model definition and control data integrity.
- Support application support teams and service management in problem management.
- Support FSM license management.
- Ensure development aligns with business objectives, user needs, target architecture, and IT standards and frameworks.
- Keep solution documentation current and maintain a big-picture understanding of FSM and its place in the IT landscape.
- Lead and guide internal and external teams; establish guidelines and processes and validate and approve designs.
- Drive architecture for performance, maintainability, scalability, and security.
Candidate requirements
- M.Sc. degree or equivalent.
- At least 12 years of IT experience, including at least 8 years in Salesforce.
- Expertise and hands-on implementation experience with Salesforce Field Service Lightning and Service Cloud.
- Expertise and hands-on experience with custom mobile architectures.
- Knowledge of Salesforce data integration with backend systems such as SAP and IoT.
- Salesforce App Builder and Developer certifications; other Salesforce certifications are an added advantage.
- Track record of achievements, leadership and matrix-organization experience, supplier or development-partner collaboration, and international stakeholder experience.
- Excellent written and oral stakeholder communication, change management, analysis, problem-solving, collaboration, and English communication skills.
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