Supervisor-Reservations
Role Overview
Job category: Reservations.
Schedule: Full Time.
Located remotely: No.
Position type: Non-Management.
Key Skills for This Role
Full Job Posting
Position Overview
Job category: Reservations.
Schedule: Full Time.
Located remotely: No.
Position type: Non-Management.
Reservations Duties
- Ensure accuracy of room blocks, reservations, and group market codes.
- Communicate company values and culture to new employees.
- Review and implement new reservations procedures.
- Process reservations, requests, changes, and cancellations by phone, fax, or email.
- Identify guest reservation needs and determine the appropriate room type.
- Verify room type availability and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Address and document special requests.
- Answer questions about hotel facilities, services, and room accommodations.
- Apply sales techniques to maximize revenue.
- Enter and access data in the reservations system.
- Set up appropriate billing accounts per accounting policies.
Guest and Team Support
- Resolve and document guest problems and concerns or escalate to the appropriate person.
- Assist management in training, scheduling, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Greet and acknowledge all guests per company standards and anticipate and address their needs.
- Speak with others using clear and professional language and prepare accurate written documents.
- Cultivate and maintain positive working relationships with others.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Perform other reasonable job duties as requested by supervisors.
Recommended Qualifications
- Education: High school diploma or GED equivalent.
- Related work experience: At least 2 years of related work experience.
- Supervisory experience: At least 1 year of supervisory experience.
- License or certification: None.
About Le Méridien
Le Méridien celebrates each culture through a distinctly European epicurean spirit.
Guests are curious and creative, cosmopolitan, and appreciate connection and relaxation.
Le Méridien is part of the Marriott International brand portfolio.
Equal Opportunity
Marriott International is committed to equal opportunity and a welcoming, inclusive environment.
The company does not discriminate on the basis of disability, veteran status, or other protected characteristics.
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