Marketing Executive
Role Overview
Promote awareness of brand image internally and externally.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
Encourage guests or callers to purchase or schedule preview package sales/tours.
Explain details and requirements related to attending a sales presentation to potential owners.
Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).
Answer guest questions about property facilities/services.
Receive, record, and relay messages accurately, completely, and legibly.
Key Skills for This Role
Full Job Posting
Position Summary
Promote awareness of brand image internally and externally.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
Encourage guests or callers to purchase or schedule preview package sales/tours.
Explain details and requirements related to attending a sales presentation to potential owners.
Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).
Answer guest questions about property facilities/services.
Receive, record, and relay messages accurately, completely, and legibly.
Company Policies and Guest Service
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or GED equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Schedule and Position Type
- Schedule: Full Time.
- Located Remotely? N.
- Position Type: Non-Management.
About Le Méridien
Le Méridien celebrates each culture through the distinctly European spirit of savouring the good life.
Guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.
Le Méridien provides authentic, chic and memorable service along with experiences that inspire guests to savour the good life.
Le Méridien is part of a portfolio of brands with Marriott International.
Responsibilities
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
- Encourage guests or callers to purchase or schedule preview package sales/tours.
- Explain details and requirements related to attending a sales presentation to potential owners.
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
- Determine and give complimentaries to guests as gifts for their patronage, such as rewards points or show tickets.
- Answer guest questions about property facilities and services.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and thank guests with genuine appreciation.
- Develop and maintain positive working relationships with others and support the team to reach common goals.
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