Sr. Technical Account Manager, Enterprise Support - MENAT

Role overview

Responsibilities

• Develop technical cloud strategies that drive customer adoption and use of AWS services.
• Advise customers on cloud solutions, best practices, operational health, cost, and complexity.
• Build trusted relationships and understand customer business and technical needs.
• Lead discussions on incidents, trade-offs, operational excellence, cloud maturity, support, and risk management.
• Consult across customer organizations from developers to C-suite executives and collaborate with AWS partner teams.
• Find opportunities for customers to gain value from AWS and support cloud workload migrations.
• Provide service-disruption reviews, monthly and quarterly metrics, and detailed pre-launch planning.

Basic qualifications

• At least 10 years in technical roles involving distributed systems, cloud architecture, software development, infrastructure or platform engineering, data and analytics, or AI/ML.
• Customer-facing technical experience, such as technical account management, solutions architecture, consulting, or support engineering.
• Operational and troubleshooting experience across a combination of compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, or security.
• Ability to lead technical discussions and communicate with engineering teams and executive stakeholders.

Preferred qualifications

• Knowledge of distributed-systems design and implementation or equivalent.
• Knowledge of large-scale automation and workflow management; experience with AWS, Azure, GCP, or equivalent cloud services.
• AI/ML workload experience, including foundation models, inference infrastructure, agentic systems, accelerated compute, or MLOps.
• Experience with EKS, ECS, Kubernetes, serverless architectures, and infrastructure as code such as Terraform, CloudFormation, or CDK.

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