SDM, AWS Builder Acceleration Service Care Center

Role overview

Key responsibilities

• Build and lead an organization dedicated to improving AWS developer experience.
• Identify and prioritize problems that impede AWS software development.
• Create a roadmap delivering meaningful weekly improvements alongside long-term transformation.
• Establish team culture and standards for the software builder experience.
• Partner with Amazon Software Builder Experience while focusing on AWS-specific challenges.
• Set and defend scope and priority decisions, including when facing pressure from senior stakeholders.
• Lead engineers operating services and developing reusable portfolio-scale automation.
• Drive infrastructure savings, capacity recovery, and removal of excess instances and hosts.

Basic qualifications

• At least 3 years of engineering team management experience.
• At least 7 years working directly within engineering teams.
• At least 3 years designing or architecting systems, including design patterns, reliability, and scaling.
• At least 8 years leading definition and development of multi-tier web services.
• Knowledge of software, hardware, and network development lifecycle practices, including coding standards, reviews, source control, builds, testing, certification, and live-site operations.
• Experience partnering with product or program management teams.

Preferred qualifications

• Experience communicating with users, technical teams, and senior leaders about requirements, product features, technical designs, and product strategy.
• Experience recruiting, hiring, mentoring, coaching, and managing software engineers to improve their skills and effectiveness.

Technical focus

• Deep expertise in AWS technology architecture and business use.
• The role calls for technical hands-on leadership and interest in generative AI, AI-powered tooling, and agentic workflows.
• The description emphasizes developer experience, system architecture, reliability, scaling, and multi-tier web services.

Compensation

• Base salary range is CAD 171,400 to CAD 286,200 annually for Vancouver, British Columbia.
• Total compensation may include sign-on payments and restricted stock units; final compensation depends on experience, qualifications, and location.
• Benefits include health coverage, retirement plans, and paid time off.