Sr Business Analyst (Housing Loan & Banking Operations) | 8 to 12 Years | CBAP Mandate

Role overview

Compensation

• Budget is AED 12,000 to AED 16,000 per month.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Administration, Finance, or a related discipline.
• 8+ years of business analysis experience; banking and financial services experience is preferred.
• At least 3 years in loan management, mortgage lending, housing finance, or consumer banking.
• Experience delivering medium- to large-scale IT transformation projects.
• Experience with Agile, Waterfall, and Hybrid methodologies.
• CBAP certification in Business Analysis is mandatory.
• Knowledge of banking processes and regulations is a plus.
• UAE banking, NHL, mortgage and housing finance, construction finance, government housing programs, collections, vendor delivery, digital transformation, and regulatory projects are preferred.

Skills and competencies

• Business analysis, requirements management, process mapping, business process re-engineering, and functional solution design.
• Housing loan, mortgage, loan disbursement, collections, and banking domain knowledge.
• Knowledge of core banking, loan management, CRM, workflow, process automation, API, and system integration systems.
• SQL and data analysis; familiarity with Jira, Confluence, Azure DevOps, Visio, and Microsoft Office.
• Communication, stakeholder management, analytical problem-solving, prioritization, presentation, facilitation, and consensus-building skills.

Key responsibilities

• Elicit, analyze, validate, and document requirements; conduct workshops and interviews with business, IT, and external stakeholders.
• Translate requirements into functional specifications, process flows, use cases, user stories, business rules, BRDs, FSDs, gap analyses, and solution requirements.
• Analyze end-to-end housing loan processes, from origination and eligibility through approval, disbursement, servicing, collections, recovery, and customer communications.
• Support housing loan products, government housing programs, financing schemes, and related lending, credit, collateral, onboarding, and compliance processes.
• Collaborate with architects, developers, QA teams, and vendors on solution design; assess system impacts, dependencies, integrations, and process changes.
• Liaise between business and technology teams, facilitate approvals, manage expectations, communicate project progress and risks, and build stakeholder relationships.
• Define test scenarios, test cases, and acceptance criteria; support SIT, UAT, BVT, production validation, and defect resolution.
• Maintain project documentation, support change requests and impact assessments, prepare reports and presentations, and ensure governance, security, audit, and regulatory compliance.

Key deliverables