SME Sales Senior Manager

• Achieve monthly and annual sales targets.
• Drive new business acquisition and develop strategic accounts.
• Increase revenue through upselling and cross-selling opportunities within existing accounts.
• Strengthen Zain’s market presence and brand image within the SME segment.
• Manage a portfolio of SME and strategic accounts to ensure long-term growth and retention.
• Build and maintain strong relationships with customers and key stakeholders.
• Serve as the primary point of contact for customer-related matters.
• Resolve customer issues and provide effective solutions in a timely manner.
• Lead and oversee sales team activities and performance.
• Manage and monitor the sales pipeline to ensure forecasting accuracy and target achievement.
• Review and manage SFA.
• Prepare and review sales performance reports and account status updates.
• Monitor account transactions and payment status.
• Ensure timely payment collection and follow up on outstanding balances.
• Monitor employee performance and provide continuous feedback to support professional development and guide the implementation of training programs.
• Identify and highlight operational and performance issues and support the implementation of corrective actions.
• Maintain historical records of all documents, data, and statements related to the function.
• Coordinate with Business Process Management to create and document all relevant processes.
• Provide support in related assignments and projects as stipulated by management when needed.
• Report any issues that may pose a risk to the business, operations, systems, employees, or information security to the Enterprise Risk and Information Security team.
• Support the Enterprise Risk and Information Security team in the risk mitigation process.
• Prepare and develop reports in an effective and efficient manner.

Business and Wholesale