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brassring

Product Assistant Manager

Zain Saudi Arabia
Riyadh, KSA
Full-time
Mid
Onsite
Discovered 2 weeks ago

Full Job Posting

Key Accountabilities

  • Build and manage the Add-ons platform to drive customer value through effective cross-selling and up-selling opportunities.
  • Take full accountability for the design and development of Add-ons value propositions and the related customer experience.
  • Consistently track and monitor relevant Add-ons KPIs on a daily, weekly, and monthly basis to identify trends, performance gaps, and improvement opportunities.
  • Own and manage Add-ons KPIs, including customer growth, revenue growth, and usage growth.
  • Collaborate with Commercial teams across departments to optimize the Add-ons portfolio and maximize revenue opportunities.
  • Continuously review and optimize the Add-ons portfolio to maintain Zain KSA’s competitive position and achieve business plan objectives.
  • Review the conceptualization and implementation of an end-to-end communication. strategy covering ATL channels, including TV, print, radio, and digital, as well as BTL activities such as merchandise, collateral, POS, promotions, and events.
  • Identify and highlight operational and performance problems and provide support for corrective action implementation.
  • Maintain a historic record of all documents, data, statements related to the function.
  • Coordinate with Business Process Management to create and document all processes.
  • Provide support in related assignments and project as stipulated by management when needed.
  • Report any issues that may be of risk to the business, operations, systems or employees or any issues related to information security to Enterprise Risk and Information Security team.
  • Support the Enterprise Risk and Information Security team in the risk mitigation process.
  • Provide & develop reports in an effective and efficient manner.

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