Service Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Canon Emirates seeks a Service Engineer to provide cost-effective maintenance and optimize technical performance of hardware products, including firmware upgrades and remote support.
Key Skills for This Role
Responsibilities
- Provide cost effective maintenance and optimize technical performance of hardware products
- Perform first line troubleshooting to identify root cause of problems
- Achieve high first time fix rate and minimum recalls with cost effective use of labor and parts
- Report labor and parts investment using CAESAR coding structure
- Optimize stock inventory and balance against return to fit visits
- Signal commercial opportunities to sales and marketing using OnSite InSight
- Liaise with account managers on customer issues
- Identify super users and provide training on Canon products and software
Requirements
- Experience in hardware maintenance and troubleshooting
- Knowledge of firmware upgrades and remote support tools
- Strong customer service orientation
Full Job Posting
Role Overview
- As a Service Engineer, you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon rem
- To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products.
- To achieve a high first time fix rate and minimum recalls with the most cost effective use of labor time and parts.
Key Responsibilities
- Report about labor and parts investment, counter reading by using CAESAR (Canon European Service Admin Coding) coding structure.
- Optimize the stock inventory, rotation, and balance this against return to fit (RTF) visits.
- Signal commercial opportunities to the sales and Marketing department by using OnSite InSight.
- Make contributions to the ongoing development of the team and overall service performance.
- Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
- Liaise and report back to relevant account manager on customer issues.
- Identify super users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
- Look for opportunities to develop other areas of the client s business and liaise with the account manager accordingly.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Canon Emirates
Service Engineer
Riyadh, KSA
As a Service Engineer, you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and up...
CKSA Resident Engineer
Riyadh, KSA
Canon Emirates seeks a Resident Engineer to provide first-line troubleshooting and maintenance for Canon products in Riyadh. The role involves achieving high first-time fix rates, optimizing stock inventory, and identify
CE - Sales Account Manager - Emiratization
Dubai, UAE
Develop account plans, drive sales profitability, ensure customer satisfaction, and possess strong communication and analytical skills with technology interest.
Sales Account Manager (New Account) - Riyadh
Riyadh, KSA
Engage new clients, drive sales growth, utilize consultative skills, and maintain relationships while achieving revenue targets in a team-oriented environment.
Sales Account Manager (Government Account)
Riyadh, KSA
Engage with government clients to drive sales growth, manage relationships, and utilize consultative sales skills for business development and customer satisfaction.
CKSA - Sales Account Manager (New Account)
Riyadh, KSA
Engage new clients, drive sales growth, utilize consultative skills, and maintain strong relationships while achieving revenue targets in a B2B environment.
CE - Sales Account Manager - Emiratisation
Dubai, UAE
Develop account plans, drive sales, ensure customer satisfaction, and maintain records while utilizing strong communication and analytical skills.
Regional Sales Manager - B2B-PRO
Dubai, UAE
Develop and implement B2B Pro strategy, manage market activation, generate demand, and build relationships with industry partners.
Service Engineer
Riyadh, KSA
CKSA Resident Engineer
Riyadh, KSA
CE - Sales Account Manager - Emiratization
Dubai, UAE
Sales Account Manager (New Account) - Riyadh
Riyadh, KSA
Sales Account Manager (Government Account)
Riyadh, KSA
CKSA - Sales Account Manager (New Account)
Riyadh, KSA
CE - Sales Account Manager - Emiratisation
Dubai, UAE
Regional Sales Manager - B2B-PRO
Dubai, UAE