CKSA Resident Engineer
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Key skills for this role
About the Role
Canon Emirates seeks a Resident Engineer to provide first-line troubleshooting and maintenance for Canon products in Riyadh. The role involves achieving high first-time fix rates, optimizing stock inventory, and identifying commercial opportunities.
Key Skills for This Role
Responsibilities
- Provide first line troubleshooting (root cause of problems) on standalone and connected products
- Achieve high first time fix rate and minimum recalls with cost effective use of labor and parts
- Report labor and parts investment, counter reading using CAESAR coding structure
- Optimize stock inventory and rotation, balance against return to fit visits
- Signal commercial opportunities to sales and marketing using Onsite Insight
- Liaise and report back to relevant account manager on customer issues
- Identify super users and provide appropriate training on Canon products and software
Requirements
- Ability to troubleshoot standalone and connected products
- Experience with stock inventory and rotation optimization
- Strong customer relationship skills
Full Job Posting
Role Overview
- To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.
- To achieve a high first time fix rate and minimum recalls with the most cost effective use of labor time and parts.
Key Responsibilities
- Report about labor and parts investment, counter reading by using CAESAR coding structure.
- Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
- Signal commercial opportunities to the sales and Marketing department by using Onsite Insight.
- Make contributions to the ongoing development of the team and overall service performance.
- Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
- Liaise and report back to relevant account manager on customer issues.
- Identify super users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
- Look for opportunities to develop other areas of the clients business and liaise with the account manager accordingly.
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