Senior Specialist – Business Analytics & Customer Onboarding

Opportunity

Licensing and onboarding operations

• Coordinate onboarding and licensing services for customers, partners, and internal users across Azure and other platforms.
• Manage the licensing lifecycle from request validation and provisioning through renewal, suspension, and retirement.
• Validate approvals, contracts, billing details, and supporting documents before fulfilment; maintain accurate records.
• Monitor service levels, renewals, dependencies, and risks; escalate delays and keep audit-ready records.

Reseller and vendor management

• Act as operational contact for resellers, distributors, publishers, and technology vendors.
• Coordinate and validate quotations, orders, renewals, upgrades, cancellations, credits, pricing, terms, and fulfilment.
• Track partner actions, exceptions, performance, and issue resolution against service levels.
• Support Procurement and Finance with purchase orders, invoices, billing reconciliation, renewal planning, and corrective actions.

Reporting, analytics, and automation

• Develop reports and dashboards for onboarding, licensing, renewals, utilisation, cost, compliance, and service performance.
• Analyse bottlenecks, underutilisation, duplicate assignments, renewal risks, data issues, and savings opportunities; track KPIs, trends, and exceptions.
• Reconcile platform, reseller, contract, invoice, billing, and customer data for budgeting, forecasting, accruals, and demand planning.
• Standardise repetitive activities; build automation for intake, approvals, notifications, provisioning handoffs, renewals, reconciliation, and reporting.
• Document business rules, controls, dependencies, exceptions, and support procedures; monitor failures and coordinate fixes.
• Deliver scalable improvements with business and technical stakeholders while balancing speed, accuracy, compliance, and service quality.

Required qualifications

• Bachelor’s degree in information technology, business analytics, business administration, finance, or a related field.
• 5–7 years of experience in onboarding, licensing or subscription operations, business analytics, vendor management, sales operations, or a related function.
• Experience managing cross-functional onboarding and software licensing lifecycles across Azure or comparable platforms.
• Experience producing reports, dashboards, reconciliations, and actionable insights, and improving processes through automation and data controls.
• Strong Microsoft Excel, communication, and stakeholder-coordination skills; working knowledge of reporting and automation platforms.

Preferred qualifications

• Power BI, Power Automate, Power Apps, SharePoint, Dataverse, and Microsoft Excel.
• SQL, data modelling, API-based integrations, and data-quality management.
• Process mapping, requirements gathering, user acceptance testing, and operational documentation.
• Licensing compliance, subscription billing, renewals, and vendor management.

Performance indicators

Compensation and benefits

• Salary package is described as competitive and based on skills and experience; no pay cadence or amount is specified.
• Performance-based yearly bonus, Esaad and Fazaa discount cards, family health coverage including dental, vision, and life insurance, and learning and development access.