Senior Software Support Engineer
Skills
About This Role
Overview
Our client, a leading financial services organization in Abu Dhabi, is seeking a
Senior Support Engineer – Application Support
to manage and support mission-critical banking applications.
This role requires strong expertise in production support, incident management, and maintaining high availability of enterprise systems within a regulated environment.
Key Responsibilities
- Provide
- L2/L3 production support
- for banking applications built on .NET Core and Angular
- Monitor and ensure
- high availability, performance, and reliability
- of critical systems
- Investigate and resolve
- production incidents
- , including application errors, performance bottlenecks, and integration failures
- Support
- microservices-based architecture
- , including troubleshooting Kafka message flows and distributed systems
- Perform
- root cause analysis (RCA)
- and implement preventive measures to avoid recurrence
- Analyze logs, traces, and metrics using
Azure Monitor and Application Insights
- Work closely with
- development, architecture, and DevOps teams
- to deploy fixes and enhancements
- Ensure adherence to
- banking security, compliance, and audit requirements
- Communicate effectively with business stakeholders during incidents and provide timely updates
- Participate in
- on-call support rotations
- , if required
Backend & APIs
- Strong hands-on experience in
- .NET Core 6
- and
Entity Framework
- Experience in troubleshooting REST APIs and backend services
Frontend Awareness
- Working knowledge of
Database & Data Handling
- Expertise in
Azure MS SQL Managed Instance
- Strong SQL skills for data analysis, troubleshooting, and performance tuning
Architecture & Systems
- Experience with
- microservices architecture
- , including
- CQRS and choreography patterns
- Understanding of distributed systems in a
- high-availability environment
Messaging & Integration
- Hands-on experience with
Kafka
and
Monitoring & Logging
- Proficiency in
Caching & NoSQL
- Experience with
Redis
and
Testing & Tools
- Familiarity with
NUnit
- Experience using
- Postman and cURL
- for API testing
Identity & Access Management
- Experience with
Preferred Experience
- Prior experience supporting
- core banking, payments, or financial systems NPSS Product or IPP Instant payment platform
- Exposure to
- regulatory and compliance environments
- within banking or financial services
- Experience handling
- high-volume, transaction-based systems
Soft Skills
- Strong
- analytical and problem-solving skills
- under pressure
- Excellent
- communication and stakeholder management
skills
- Ability to work in a
- 24/7 support environment
- High level of
- ownership, accountability, and attention to detail
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