Senior Software Support Engineer

About This Role

Our client, a leading financial services organization in Abu Dhabi, is seeking a Senior Support Engineer – Application Support to manage and support mission-critical banking applications. This role requires strong expertise in production support, incident management, and maintaining high availability of enterprise systems within a regulated environment.

Key Responsibilities

• Provide L2/L3 production support for banking applications built on .NET Core and Angular
• Monitor and ensure high availability, performance, and reliability of critical systems
• Investigate and resolve production incidents , including application errors, performance bottlenecks, and integration failures
• Support microservices-based architecture , including troubleshooting Kafka message flows and distributed systems
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurrence
• Analyze logs, traces, and metrics using Azure Monitor and Application Insights
• Work closely with development, architecture, and DevOps teams to deploy fixes and enhancements
• Ensure adherence to banking security, compliance, and audit requirements
• Communicate effectively with business stakeholders during incidents and provide timely updates
• Participate in on-call support rotations , if required

Required Skills & Technical Expertise

Backend & APIs

• Strong hands-on experience in .NET Core 6 and Entity Framework
• Experience in troubleshooting REST APIs and backend services

Frontend Awareness

• Working knowledge of Angular 8+

Database & Data Handling

• Expertise in Azure MS SQL Managed Instance
• Strong SQL skills for data analysis, troubleshooting, and performance tuning

Architecture & Systems

• Experience with microservices architecture , including CQRS and choreography patterns
• Understanding of distributed systems in a high-availability environment

Messaging & Integration

• Hands-on experience with Kafka and Red Hat AMQ

Monitoring & Logging

• Proficiency in Azure Monitor, Log Analytics, and Application Insights

Caching & NoSQL

• Experience with Redis and Cosmos DB

Testing & Tools

• Familiarity with NUnit
• Experience using Postman and cURL for API testing

Identity & Access Management

• Experience with Keycloak (IDAM)

Preferred Experience

• Prior experience supporting core banking, payments, or financial systems NPSS Product or IPP Instant payment platform
• Exposure to regulatory and compliance environments within banking or financial services
• Experience handling high-volume, transaction-based systems

Soft Skills

• Strong analytical and problem-solving skills under pressure
• Excellent communication and stakeholder management skills
• Ability to work in a 24/7 support environment
• High level of ownership, accountability, and attention to detail