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Senior Application Support Engineer

UnfoldHR
Abu Dhabi Emirate, UAE
fulltime
Mid-Senior
4 days ago
application supportsoftwareIT supporthelp desksystem administrationtechnical support
Free

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Overview

Our client, a leading financial services organization in Abu Dhabi, is seeking a

Senior Support Engineer – Application Support

to manage and support mission-critical banking applications.

This role requires strong expertise in production support, incident management, and maintaining high availability of enterprise systems within a regulated environment.

Mandatory Requirement

: Candidates must have hands-on experience working on

Npss (National Payment Systems Strategy) Platforms And Application

s and possess strong expertise in the

.NET Core technology stac

k.

Applications from candidates without relevant NPSS experience will not be considered

.

Key Responsibiliti

  • esProvid
  • e L2/L3 production suppo
  • rt for banking applications built on .NET Core and Angul
  • **arNPSS implementation in the UAE banking ecosystem**
  • . Monitor and ensur
  • e high availability, performance, and reliabili
  • ty of critical syste
  • msInvestigate and resolv
  • e production inciden
  • ts, including application errors, performance bottlenecks, and integration failur
  • esSuppor
  • t microservices-based architectu
  • re, including troubleshooting Kafka message flows and distributed syste
  • msPerfor
  • m root cause analysis (RC
  • A) and implement preventive measures to avoid recurren
  • ceAnalyze logs, traces, and metrics usin
  • g Azure Monitor and Application Insigh
  • tsWork closely wit
  • h development, architecture, and DevOps tea
  • ms to deploy fixes and enhancemen
  • tsEnsure adherence t
  • o banking security, compliance, and audit requiremen
  • tsCommunicate effectively with business stakeholders during incidents and provide timely updat
  • esParticipate i
  • n on-call support rotatio
  • ns, if requir
  • ed

Required Skills & Technical Expert

  • iseBackend & A
  • PIsStrong hands-on experience
  • in .NET Cor
  • e 6 a
  • nd Entity Framew
  • orkExperience in troubleshooting REST APIs and backend servi
  • cesFrontend Awaren
  • essWorking knowledge
  • of Angular

8+Database & Data Handl

  • ingExpertise

In Azure Ms Sql Managed Insta

  • nceStrong SQL skills for data analysis, troubleshooting, and performance tun
  • ingArchitecture & Syst
  • emsExperience wi
  • th microservices architect
  • ure, includi
  • ng CQRS and choreography patte
  • rnsUnderstanding of distributed systems in
  • a high-availability environm
  • entMessaging & Integrat
  • ionHands-on experience wi
  • th Ka
  • fka a
  • nd Red Hat

Amqmonitoring & Logg

  • ingProficiency
  • in Azure Monitor, Log Analytics, and Application Insig
  • htsCaching & No
  • SQLExperience wi
  • th Re
  • dis a
  • nd Cosmos

Dbtesting & To

  • olsFamiliarity wi
  • th NU
  • nitExperience usi
  • ng Postman and c
  • URL for API test

Ingidentity & Access Managem

  • entExperience wi
  • th Keycloak (ID

Am)Preferred Experie

  • ncePrior experience supporti
  • ng core banking, payments, or financial systems NPSS Product or IPP Instant payment platf
  • ormExposure
  • to regulatory and compliance environme
  • nts within banking or financial servi
  • cesExperience handli
  • ng high-volume, transaction-based syst
  • emsSoft Ski
  • llsStro
  • ng analytical and problem-solving ski
  • lls under press
  • ureExcelle
  • nt communication and stakeholder managem
  • ent ski
  • llsAbility to work in
  • a 24/7 support environm
  • entHigh level
  • of ownership, accountability, and attention to det
  • ail

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