Senior Application Support Engineer

Overview

Senior Support Engineer – Application Support

Key Responsibilities

• Provide
• L2/L3 production support
• for banking applications built on .NET Core and Angular
• **NPSS implementation in the UAE banking ecosystem.**
• Monitor and ensure
• high availability, performance, and reliability
• of critical systems
• Investigate and resolve
• production incidents
• , including application errors, performance bottlenecks, and integration failures
• Support
• microservices-based architecture
• , including troubleshooting Kafka message flows and distributed systems
• Perform
• root cause analysis (RCA)
• and implement preventive measures to avoid recurrence
• Analyze logs, traces, and metrics using

Azure Monitor and Application Insights

• Work closely with
• development, architecture, and DevOps teams
• to deploy fixes and enhancements
• Ensure adherence to
• banking security, compliance, and audit requirements
• Communicate effectively with business stakeholders during incidents and provide timely updates
• Participate in
• on-call support rotations
• , if required

Backend & APIs

• Strong hands-on experience in
• .NET Core 6
• and

Entity Framework

• Experience in troubleshooting REST APIs and backend services

Frontend Awareness

• Working knowledge of

Database & Data Handling

• Expertise in

Azure MS SQL Managed Instance

• Strong SQL skills for data analysis, troubleshooting, and performance tuning

Architecture & Systems

• Experience with
• microservices architecture
• , including
• CQRS and choreography patterns
• Understanding of distributed systems in a
• high-availability environment

Messaging & Integration

• Hands-on experience with

Kafka

Monitoring & Logging

• Proficiency in

Caching & NoSQL

• Experience with

Redis

Testing & Tools

• Familiarity with

NUnit

• Experience using
• Postman and cURL
• for API testing

Identity & Access Management

• Experience with

Preferred Experience

• Prior experience supporting
• core banking, payments, or financial systems NPSS Product or IPP Instant payment platform
• Exposure to
• regulatory and compliance environments
• within banking or financial services
• Experience handling
• high-volume, transaction-based systems

Soft Skills

• Strong
• analytical and problem-solving skills
• under pressure
• Excellent
• communication and stakeholder management

skills

• Ability to work in a
• 24/7 support environment
• High level of
• ownership, accountability, and attention to detail