Senior Sales Manager, CIS - Leisure

Role overview

Financial and administrative duties

• Assist with preparing the yearly revenue and expense budget and contribute to surpassing annual revenue budgets.
• Prepare sales call schedules, sales call reports, and monthly reports for the Director of Sales.
• Participate in sales action plans and meetings; develop packages and promotional activities with hotel revenue departments.
• Set monthly, quarterly, and annual personal sales goals and complete month-end reporting and analysis.

Sales and account duties

• Respond to inquiries within 24 hours and arrange appointments, personal sales calls, telemarketing, and site inspections.
• Entertain account decision-makers, participate in promotions, follow up on lost business, and negotiate offers and contracts for individual and group business.
• Monitor group conversion, share market trends, plan source-market business trips, and attend international fairs and roadshows.
• Maintain client relationships, target new accounts and opportunities, and secure new hotel business.
• Maintain the OPERA customer database, update clients on hotel developments, and inform management of customer-profile changes.
• Assist with overdue account follow-up, attend sales and revenue meetings, and maintain relationships with Accor regional and global sales offices.

Qualifications

• At least 3 years of sales experience; experience at an international 5-star hotel is preferred.
• Degree or diploma in Hotel Management or Business Administration.
• Strong knowledge of Opera and Microsoft Office; regional work experience and understanding of local culture.
• Fluency in written and spoken Russian is mandatory. English and other languages are preferred.
• Strong luxury-market understanding, hotel knowledge, sales and presentation skills, interpersonal skills, and communication skills.

Personal attributes

• The role calls for strategic thinking, problem solving, leadership, initiative, creativity, confidence, organization, adaptability, and effective multitasking.
• Candidates should be collaborative, guest-service-oriented, deadline-conscious, and able to work independently and manage stress.
• The role includes following hotel safety and emergency procedures, maintaining confidentiality, and adhering to standard operating procedures.

Colleague benefits and values

• Colleague perks include complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, and dining and wellness discounts.
• Raffles highlights respect, excellence, belonging, empowerment, integrity, and an inclusive workplace.