Senior Maintenance Engineer (Facilities Management)

Responsibilities:
Lead mobile and residential maintenance teams, including air conditioning, electrical, plumbing, administration, support, and specialist work teams.
Manage and deliver planned preventive maintenance (PPM), reactive maintenance, and replacement works through Computer-Aided Facilities Management (CAFM) systems.
Assign manpower to sites through supervisors and ensure efficient deployment of maintenance teams.
Prepare, implement, and monitor monthly, quarterly, and yearly preventive maintenance schedules through CAFM and the call center.
Review preventive and corrective maintenance reports to ensure compliance with work methods, quality standards, safety guidelines, and client satisfaction expectations.
Monitor recurring complaints and coordinate corrective actions with relevant supervisors.
Coordinate with supervisors and the help desk/call center to identify maintenance needs and ensure timely service delivery.
Ensure call center activities are carried out according to standard procedures and recommend improvements to processes and staff performance.
Prepare cost estimates for new maintenance projects and required technical reports.
Ensure quotations, invoices, spare parts orders, approvals, warranties, site visit reports, time sheets, and maintenance records are properly maintained.
Track and control expenses by monitoring material consumption, working hours, overtime, transportation, and Automated Vehicle Locator (AVL) data.
Reduce purchasing costs by identifying new suppliers, comparing prices, and maintaining a master price list.
Review and justify overtime hours, manage petty cash availability, and minimize cash purchases.
Maintain strong client relationships and follow up on contract requirements, approvals, payments, and feedback.
Coordinate with accounts on financial matters and pending payments.
Coordinate with project teams for labour sharing to complete jobs on time.
Support supervisors and technicians in daily maintenance activities.
Participate in increasing department sales for preventive maintenance contracts, repair works, duct cleaning, and unit replacement services.
Conduct staff performance appraisals.
Monitor call center staff working hours and adjust schedules when required.
Review contract lists monthly by expiry date to evaluate profitability and recommend revisions to pricing or terms.
Coordinate with the sales team on manpower estimation, man-hour calculations, and site visits.
Ensure services are delivered to a high standard of quality.
Identify and secure potential new clients.
Introduce operational improvement initiatives.