Senior Hospitality Operations Manager
Role Overview
Lead hospitality operations for a major international multi-sport event, covering readiness, event time, and dismantling.
The role is based on site in Riyadh and runs from ASAP until the end of December 2026.
The role is described as the most senior operational position in the Hospitality team, combining planning and supplier management with on-the-ground event presence.
The role is full-time and exclusive for the project contract period.
Key Skills for This Role
Full Job Posting
About the role
Lead hospitality operations for a major international multi-sport event, covering readiness, event time, and dismantling.
The role is based on site in Riyadh and runs from ASAP until the end of December 2026.
The role is described as the most senior operational position in the Hospitality team, combining planning and supplier management with on-the-ground event presence.
The role is full-time and exclusive for the project contract period.
Planning and coordination
- Develop operational plans for catering, uniforms, giveaways, and hospitality look and feel.
- Plan for service disruptions, schedule changes, and unexpected requirements.
Design, setup, and service
- Supervise the design, procurement, installation, and readiness of Event Family Lounges, VIP areas, Protocol Lounges, and hospitality facilities.
- Ensure accessibility and provide guest amenities, including prayer rooms and VIP facilities; inspect and test spaces before the event.
- Coordinate guest journeys, catering, food quality, and service delivery across designated areas.
- Supervise hospitality and front-of-house teams, including deployment, training, and service standards.
Suppliers, stakeholders, and close-out
- Oversee suppliers and subcontractors, liaising with the Organising Committee, Venue Management, Overlay, Security, and other functional areas.
- Manage live hospitality operations, resolve issues, prepare daily reports, and monitor service performance.
- Supervise post-event dismantling, equipment removal, inventory reconciliation, and final reporting.
Required experience and availability
- At least 8 years of events-industry or equivalent experience, including senior hospitality-operations management.
- Proven delivery of VIP and stakeholder hospitality at large-scale events.
- Able to start at short notice and remain for the full contract period.
- Candidates must currently be based in Saudi Arabia.
- A personal laptop with the software required for the role is required.
Ideal background
- Hospitality leadership at major sporting events is a strong advantage.
- Experience managing master caterers, lounge build, and hospitality suppliers is sought.
- Strong understanding of VIP and protocol expectations in Saudi Arabia is sought.
Languages
- English is required.
- Arabic is preferred.
Working conditions
- The role is on site in Riyadh, KSA.
- The position is full-time and exclusive for the contract period.
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