Senior Engineer, SWFM Solutions
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Key skills for this role
About the Role
**General Responsibilities:** * **Policy, Procedures, Process and Systems** * Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner. * **Reporting** * Ensure that all reports are completed timely and comply with the business policies and standar
Key Skills for This Role
Full Job Posting
General Responsibilities
- **Policy, Procedures, Process and Systems**
- Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
- **Reporting**
- Ensure that all reports are completed timely and comply with the business policies and standards.
- Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
- Comply with organization’s requirements in a timely manner.
Job Specific Responsibilities
- Execute and oversee the technical configuration, modification, and deployment of all Smart Workforce Management software applications, ensuring all changes meet user requirements and align with business objectives.
- Provide detailed reports on system performance, including enhancements, updates, and overall progress, to ensure transparency and effective communication with stakeholders.
- Supervise and mentor team members to ensure tasks are executed accurately, on schedule, and in compliance with established policies and quality standards.
- Respond to customer inquiries, resolve issues, and implement solutions to enhance the overall customer experience and service quality.
- Ensure a customer-focused approach by minimizing disruptions to users, keeping them informed about system updates and changes.
- Collaborate with product experts and vendors to manage system upgrades and ensure the latest functionalities are available and effective.
- Review and assess data integration across applications to safeguard data quality and alignment with organizational needs.
- Manage access permissions within the Smart Workforce Management System to ensure only authorized personnel can make critical changes or retrieve sensitive information.
- Lead quality assurance initiatives, introducing checkpoints and processes to validate system functionality before deployment.
- Conduct and oversee system cost-benefit analyses, providing insights on resource allocation and system investment decisions.
HSE, Security, and Risk Protocols
- *The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:*
- Taking reasonable care of their own health, safety, and security.
- Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.
- Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.
- Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.
- Report all HSE and security incidents and work-related injuries.
- Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.
Essential Requirements
- Bachelor’s degree in Engineering or equivalent
- 3 years of relevant working experience.
Desired Requirements
- Master’s degree Engineering or equivalent
- 6 years of relevant working experience
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