Lead, UX & Design
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Key skills for this role
About the Role
Essential duties/responsibilities: Define and own the UX and design vision, standards, design system and processes across digital products and platforms. Lead, mentor and develop a blended team of internal designers and external design / agency partners, managing workload and quality across both.
Key Skills for This Role
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Overview
- Essential duties/responsibilities:
- Define and own the UX and design vision, standards, design system and processes across digital products and platforms.
- Lead, mentor and develop a blended team of internal designers and external design / agency partners, managing workload and quality across both.
- Manage external design partners / agencies. Defining scope and SLAs, onboarding, quality oversight and commercial performance – integrated with the internal team.
- Drive end-to-end product design: discovery, user research, information architecture, wireframing, prototyping and high-fidelity UI.
- Establish and maintain a scalable design system and UI component library to ensure consistency and speed to market.
- Champion user-centred design and accessibility (WCAG) across the product lifecycle.
- Leverage AI / GenAI to make design better and faster. Inc. AI-assisted ideation, rapid prototyping, generative UI, and research / content synthesis.
- Plan and run usability testing and translate research insights into design decisions and measurable UX improvements.
- Partner with product, engineering and business stakeholders to align design with strategy and delivery.
- Key objectives
- :1.
- Establish a unified design system and UX standards / governance across all digital transformation initiatives within the first 6–9 months
- .2.
- Embed AI / GenAI design tooling and a research-driven design practice to accelerate delivery and improve usability metrics on priority products
- .3.
- Build and uplift the design team’s capability (internal and partners) and demonstrate measurable improvement in key UX metrics (e.g. task success, satisfaction, conversion) year-on-year
- .
Qualifications
- , certifications, technical & soft skill
- s:
- Bachelor’s degree in Design, HCI, Interaction Design or a related field (or an equivalent professional portfolio
- ).
- 6+ years in UX / product design, including 3+ years leading / managing a design tea
- m.
- Strong portfolio across end-to-end UX: research, information architecture, interaction design and polished U
- I.
- Expertise with modern design tooling (Figma, prototyping tools) and building / maintaining design system
- s.
- Experience embedding accessibility (WCAG) and usability testing into the design proces
- s.
- Experience leading a blended delivery model – managing both internal designers and external design / agency partner
- s.
- Strong leadership, stakeholder management and communication skill
- s.
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