Senior Engineer - Desk Side Services, AMT Asset Management Software
Role Overview
The Tools & Automation Engineer supports operational efficiency through development and maintenance of automation tools.
The role focuses on asset management and ITIL processes, organizational quality and cost standards, and support for client requests and existing projects.
Key Skills for This Role
Full Job Posting
Role overview
The Tools & Automation Engineer supports operational efficiency through development and maintenance of automation tools.
The role focuses on asset management and ITIL processes, organizational quality and cost standards, and support for client requests and existing projects.
Responsibilities
- Maintain and enhance asset management features by troubleshooting bugs and resolving ad-hoc requests in line with business and client requirements.
- Provide client support through data presentation, ticket resolution, and daily monitoring of client needs; complete work to defined quality standards.
- Create and maintain documentation for CMMI processes and client requirements to support enhancements and operational compliance.
- Provide technical guidance to junior developers and promote best practices.
- Develop and maintain automation tools and support existing projects.
Skills and requirements
- Asset management services proficiency and understanding of support and operations processes are required.
- Required skills include Desk Side Services, Hardware Asset Management, printer and Mac hardware management, Windows PC, and AMT Asset Management Software.
- Familiarity with coding standards and software development best practices is required.
- Analytical, problem-solving, and communication skills are required.
- ITIL or asset management certifications are optional but valuable.
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