Senior Engineer - Desk Side Services, AMT Asset Management Software
Role Overview
The Tools & Automation Engineer develops and maintains automation tools to improve operational efficiency.
The role focuses on asset management and ITIL processes, organizational standards for quality and cost, existing projects, and client requests.
Key Skills for This Role
Full Job Posting
Role overview
The Tools & Automation Engineer develops and maintains automation tools to improve operational efficiency.
The role focuses on asset management and ITIL processes, organizational standards for quality and cost, existing projects, and client requests.
Key responsibilities
- Maintain and enhance asset management features by troubleshooting bugs and resolving ad hoc requests while meeting business and client requirements.
- Support clients through data presentation, ticket resolution, and daily monitoring of client needs.
- Create and maintain documentation for CMMI processes and client requirements to support enhancements and operational compliance.
- Provide technical guidance and support to junior developers, promoting growth and best practices.
- Collaborate to deliver high-quality code and support existing projects and client requests.
Skill requirements
- Proficiency in asset management services and understanding of support and operations processes.
- Familiarity with coding standards and software development best practices.
- Strong analytical and problem-solving skills for troubleshooting and issue resolution.
- Excellent communication skills for client and team interactions.
Must-have skills
- Desk Side Services, Hardware Asset Management, printer hardware management, Mac hardware management, Windows PC, and AMT Asset Management Software.
Optional qualifications
- ITIL or asset management certifications are optional but valuable.
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