Senior Engineer - Desk Side Services, AMT Asset Management Software
Role Overview
The Tools & Automation Engineer enhances operational efficiency through development and maintenance of automation tools.
The position focuses on asset management and ITIL processes, with solutions aligned to organizational quality and cost standards.
The engineer collaborates to deliver quality code, support existing projects, and respond to client requests.
Key Skills for This Role
Full Job Posting
Job Summary
The Tools & Automation Engineer enhances operational efficiency through development and maintenance of automation tools.
The position focuses on asset management and ITIL processes, with solutions aligned to organizational quality and cost standards.
The engineer collaborates to deliver quality code, support existing projects, and respond to client requests.
Key Responsibilities
- Maintain and enhance asset-management features by troubleshooting bugs and resolving ad hoc requests.
- Deliver high-quality code that meets business and client requirements.
- Provide client support through data presentation, ticket resolution, and daily monitoring of client needs.
- Complete tasks on time according to defined quality standards.
- Create and maintain CMMI process and client-requirement documentation.
- Provide technical guidance and support to junior developers and promote best practices.
Must-Have Skills
- Desk Side Services.
- Hardware Asset Management.
- Hardware management for printers.
- Mac hardware management.
- Windows PC.
- AMT Asset Management Software.
Skill Requirements
- Proficiency in asset management services and understanding of support and operations processes.
- Familiarity with software development coding standards and best practices.
- Strong analytical and problem-solving skills for troubleshooting and issue resolution.
- Communication skills for interacting with clients and team members.
Other Requirements
- ITIL or asset management certifications are optional but valuable.
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