Senior Calypso Support Analyst
Role Overview
Provides day-to-day application support for the Calypso trading and risk platform.
Ensures system stability, timely issue resolution, and effective collaboration across business and technology teams.
Combines technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.
Key Skills for This Role
Full Job Posting
Role overview
Provides day-to-day application support for the Calypso trading and risk platform.
Ensures system stability, timely issue resolution, and effective collaboration across business and technology teams.
Combines technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.
Support and issue resolution
- Provide production support for trading, risk, settlements, and accounting modules; monitor batch jobs, scheduled tasks, interfaces, and system health.
- Investigate business-user incidents within agreed SLAs, perform root cause analysis, and escalate complex problems.
- Support trade capture, confirmations, settlements, cash management, and reporting workflows.
- Assist with EOD/SOD processing, including P&L, risk, and position reconciliation.
- Troubleshoot pricing, valuation, and market data issues with quantitative and market data teams.
Technical and team responsibilities
- Support applicable FX, Rates, Credit, Money Market, and Derivatives asset classes.
- Use SQL queries with Oracle or Sybase to investigate data issues; interpret Calypso logs, engine outputs, and Java stack traces.
- Support interfaces with systems such as Murex, Swift, GL, and risk engines.
- Assist with deployments, patches, environment refreshes, and user access management; mentor junior team members.
Requirements
- At least 3 years of experience as a Calypso Support Analyst.
- Hands-on Calypso application knowledge.
- Experience with incident and problem management.
- Excellent stakeholder management skills.
- Open to relocation or business travel.
Workplace
- The posting identifies the role as remote in the United Kingdom.
Benefits
- Private healthcare, pension, employee assistance programme, enhanced maternity policy, and group life protection.
- Give as You Earn, Cycle to Work, employee referral bonus scheme, diversity networks, and access to skills and certifications.
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