Security Supervisor
Role Overview
• **Team Leadership:** Supervise and lead the security team, ensuring all security personnel are well-trained, follow procedures, and perform their duties to the highest standard.
• **Security Operations:** Oversee the daily operations of security systems, including surveillance, access control, and alarm systems, to ensure the safety and security of the property.
• **Incident Management:** Respond quickly and effectively to security incidents, emergencies, or disturbances. Investigate and document incidents, preparing reports and taking appropriate follow-up action.
• **Monitoring & Surveillance:** Monitor CCTV systems, alarm systems, and conduct regular patrols to detect any potential security risks or breaches.
• **Guest and Staff Safety:** Maintain a visible presence on the property to ensure the safety and well-being of guests and staff. Provide assistance and guidance to both employees and guests when needed.
• **Emergency Response:** Lead emergency response procedures during evacuations, first-aid events, and fire drills, ensuring that all staff and guests adhere to safety protocols.
• **Training & Development:** Provide on-the-job training and guidance to security personnel to ensure they remain updated on procedures, emergency protocols, and best security practices.
• **Incident Reporting:** Maintain accurate logs of all security-related incidents, suspicious activities, and accidents, and prepare regular reports for management.
• **Collaboration with Departments:** Work closely with other departments such as housekeeping, maintenance, and front desk to ensure the security of all areas, particularly high-risk zones and special events.
• **Security Systems Maintenance:** Ensure that all security systems (CCTV, access control, alarms) are functioning properly, and report any malfunctions to the appropriate department for repair.
• **Compliance with Security Procedures:** Ensure the property complies with all relevant local security laws and regulations, company policies, and industry best practices.
Key Skills for This Role
Full Job Posting
Company Description
SO/ Ras Al Khaimah is part of a collection of hotels rooted in fashion, with avant-garde design and a creative approach to luxury.
The hotel celebrates brilliant individuals, referred to as SO/ Icons, in a place where self-expression and experience count equally.
Job Responsibilities
- Supervise and lead the security team, ensuring personnel are well-trained and follow procedures.
- Oversee daily operations of surveillance, access control, and alarm systems.
- Respond to security incidents and emergencies, investigate and document incidents, and prepare reports.
- Monitor CCTV and alarm systems and conduct regular patrols.
- Maintain a visible presence to ensure safety of guests and staff.
- Lead emergency response during evacuations, first-aid events, and fire drills.
- Provide on-the-job training and guidance to security personnel.
- Maintain accurate logs and prepare regular reports for management.
- Collaborate with housekeeping, maintenance, and front desk on security of all areas.
- Ensure security systems function properly and report malfunctions.
- Ensure compliance with local security laws, company policies, and industry best practices.
Qualifications
- High School diploma or equivalent; further qualifications in security management or related fields are a plus.
- Minimum 3-5 years of security experience, with at least 2 years in a supervisory role, preferably in hospitality or luxury industry.
- Proven experience leading and managing a security team.
- Ability to handle security crises with professionalism and calm.
- Strong working knowledge of CCTV, access control systems, alarm systems, and general security procedures.
- Excellent verbal and written communication skills.
- Sharp attention to detail for detecting security risks.
- Excellent problem-solving and quick decision-making ability.
- Physical stamina to patrol large areas and respond to security issues.
- Professional, approachable, and courteous demeanor.
- Competent in security technologies and basic office software such as Word and Excel.
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