Bellman

Company

Role overview

Responsibilities

• Welcome and greet guests on arrival and departure; assist with luggage and escort guests to their rooms.
• Explain room features, hotel services, amenities, dining options, recreation, and local attractions.
• Arrange taxis and airport transfers; deliver luggage, messages, and packages to guest rooms.
• Maintain hotel entrance, lobby, bell desk, and luggage storage areas; assist with valet parking and parking inquiries.
• Handle guest requests, follow up on satisfaction, and coordinate with Front Office, Concierge, Housekeeping, and other departments.
• Maintain knowledge of hotel services, hours, events, and attractions; handle belongings and lost-and-found items appropriately.
• Provide personalized service to VIP guests and support special occasions; promote hotel facilities and services helpfully.
• Report maintenance issues, guest concerns, and safety hazards; follow hotel policies and health, safety, and security procedures.
• Maintain professional appearance and follow grooming and uniform standards.

Qualifications

• Prior Bellman, Bellboy, Porter, Concierge Assistant, or similar hotel service experience is preferred; luxury or 5-star resort experience is advantageous.
• Excellent communication and interpersonal skills; fluent English is required, while additional languages are advantageous.
• Guest-oriented, confident, and professional approach; able to work under pressure in a fast-paced, high-volume environment.
• Physical ability to handle luggage and perform tasks throughout shifts.
• Strong teamwork, organization, attention to detail, problem-solving, and discretion.
• Flexible to work various shifts, weekends, and public holidays; knowledge of hotel operations is useful or can be developed.
• Safety awareness and understanding of hotel protocols and procedures.

Company information and perks

• Ennismore describes its culture as entrepreneurial, purpose-driven, dynamic, and inclusive, with learning and development opportunities.
• Company-wide perks include hotel-stay discounts of up to 50% and restaurant and bar discounts of up to 30%.