Residences Lounge Assistant
Role Overview
The Residences Lounge Assistant helps residents and guests have a welcoming and comfortable experience in the lounge at SO/ in Dubai.
Key Skills for This Role
Full Job Posting
Role overview
The Residences Lounge Assistant helps residents and guests have a welcoming and comfortable experience in the lounge at SO/ in Dubai.
Responsibilities
- Greet and welcome residents and guests; assist with inquiries, requests and lounge reservations.
- Maintain lounge cleanliness, organization, hygiene and presentation.
- Prepare and serve light refreshments, beverages and snacks; monitor and replenish supplies and amenities.
- Coordinate with other departments to fulfil guest requests and resolve issues promptly.
- Follow health and safety regulations and help organize and set up lounge events.
- Provide information about local attractions, dining and services.
- Keep accurate records of guest interactions, requests and feedback.
Qualifications
- Excellent English communication skills; additional languages are a plus.
- Strong customer service orientation, attention to detail, time management and multitasking ability.
- Basic computer skills for reservations and guest records; knowledge of hospitality standards and best practices.
- Previous hospitality or customer service experience is preferred.
- High school diploma or equivalent is required.
- Flexibility to work evenings, weekends and holidays; ability to stand for extended periods and lift up to 25 pounds.
- Professional appearance and adherence to grooming standards.
Workplace
- The lounge role is based in Dubai and involves in-person guest service.
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