Sales Administrator

Overview

About Rox Uae

Role Purpose

Key Responsibilities

• Maintain accurate sales records and files.
• Prepare sales documents and related paperwork.
• Support daily showroom sales administration tasks.
• Maintain confidentiality of customer and company information.
• Coordinate with sales consultants and showroom management.
• Assist in preparing quotations, invoices, receipts, and sales forms.
• Update customer information, sales records, and internal trackers.
• Follow up on pending documents, approvals, signatures, and requirements.
• Ensure all sales-related documents are complete, accurate, and properly filed.
• Coordinate with finance, logistics, registration, insurance, and operations teams when required.
• Prepare basic sales reports, summaries, trackers, and administrative updates when required.
• Assist in monitoring sales progress, customer status, vehicle status, and pending transactions.
• Support customer handover documentation and ensure proper completion of required forms.
• Ensure compliance with company policies, approval processes, documentation standards, and internal procedures.
• Maintain a professional attitude, positive communication, and excellent conduct while representing the Sales Department.
• Support the sales team with customer inquiries, document collection, booking updates, and administrative coordination.
• Support showroom and sales teams during customer visits, vehicle launches, events, exhibitions, and special sales activities when required.
• Coordinate with customers when required to collect missing documents, confirm information, or support the sales process professionally.
• Assist in handling vehicle booking documents, customer deposits, payment confirmations, delivery documents, and related sales files.
• Ensure proper filing, documentation, and safekeeping of sales agreements, customer documents, vehicle records, approvals, receipts, and related documents.
• Continuously identify opportunities to improve sales administration processes, documentation quality, customer follow-up, reporting accuracy, and internal coordination.

Qualifications

• Good communication skills.
• Strong attention to detail and accuracy.
• Professional appearance, attitude, and conduct.
• Good organization and time-management skills.
• Ability to communicate clearly in English is required.
• Arabic language skills or additional languages are preferred.
• Ability to prepare clear reports, trackers, schedules, and supporting documents.
• Ability to handle confidential customer and sales information with professionalism.
• Ability to work under pressure, meet deadlines, and manage multiple tasks efficiently.
• Good knowledge of MS Office, email communication, documentation, and administrative systems.
• Ability to coordinate professionally with customers, employees, management, suppliers, banks, and external parties.
• Previous experience in sales administration, showroom administration, customer service, documentation, back-office support, or coordination roles is preferred.
• Good knowledge of automotive sales processes, vehicle booking, invoicing, registration, insurance coordination, customer documentation, and delivery procedures is preferred.
• Minimum 1–3 years of experience in sales administration, showroom administration, customer service, operations support, or a related role, preferably within automotive, luxury retail, corporate, or service environments.

Work Conditions

• Full-time position based in Abu Dhabi, United Arab Emirates.
• Office and showroom-based duties across sales and administration areas.
• Rotational shifts, including weekends, public holidays, and evening shifts as required by business operations.
• Regular use of MS Office, email, CRM systems, ERP systems, sales trackers, customer documents, and administrative tools.
• Direct interaction with customers, sales teams, finance, logistics, registration, insurance, management, and external parties.
• May require extended working hours during month-end closing, sales campaigns, vehicle deliveries, showroom events, urgent documentation, or operational requirements.

What We Offer

• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Professional, supportive, and collaborative work culture.
• Exposure to premium automotive operations and customer service standards.
• Opportunity to grow within a dynamic and expanding automotive organization.