Automotive Team Lead

Overview

About Rox Uae

Role Purpose

Key Responsibilities

• Monitor daily workshop activities.
• Track job progress and completion.
• Assign jobs to technicians properly.
• Lead the workshop team effectively.
• Ensure high repair quality standards.
• Review job cards and work instructions.
• Maintain workshop discipline and safety.
• Support technicians with technical guidance.
• Ensure vehicles are repaired correctly and on time.
• Monitor technician productivity, efficiency, and work quality.
• Coordinate with service advisors and workshop management.
• Report technical issues, delays, defects, or operational concerns immediately.
• Support quality control checks before vehicles are released for final inspection or delivery.
• Ensure proper use of tools, workshop equipment, diagnostic devices, and company resources.
• Follow up on pending jobs, urgent vehicles, VIP vehicles, repeat repairs, and customer complaints.
• Ensure all repairs, maintenance, inspections, and service tasks follow approved procedures.
• Maintain accurate updates on job status, technician assignments, repair progress, and workshop priorities.
• Coordinate with parts, warranty, service advisors, quality control, drivers, and management when required.
• Ensure the workshop remains organized, safe, clean, productive, and aligned with ROX UAE’s service center standards.
• Identify training needs, technical gaps, workmanship issues, and performance concerns within the technician team.
• Support troubleshooting, diagnosis, inspections, test drives, repair verification, and technical decision-making when required.
• Ensure all technicians follow company policies, safety procedures, workshop rules, technical standards, and conduct requirements.
• Maintain confidentiality of customer information, vehicle records, technical reports, internal matters, and company operations at all times.
• Maintain a professional leadership presence, positive attitude, technical accuracy, and excellent conduct while representing the Service Department.
• Support service center operations during urgent deliveries, high service volume, VIP requests, technical escalations, campaigns, and special service activities.
• Continuously identify opportunities to improve workshop productivity, repair quality, technician performance, process efficiency, documentation, and customer satisfaction.

Qualifications

• Strong leadership skills.
• Strong automotive knowledge.
• Excellent technical understanding.
• Good communication and coordination skills.
• Valid UAE driving license is strongly preferred.
• Professional appearance, attitude, and conduct.
• Strong problem-solving and decision-making skills.
• Ability to communicate clearly in English is required.
• Ability to lead, guide, motivate, and support technicians.
• Arabic language skills or additional languages are preferred.
• Ability to work under pressure and manage multiple workshop priorities.
• Ability to read job cards, repair instructions, inspection reports, and technical documentation.
• Ability to identify repair gaps, technical issues, workmanship concerns, and operational delays.
• Good knowledge of vehicle systems, service procedures, maintenance standards, diagnosis, repair processes, and workshop safety.
• Ability to coordinate professionally with service advisors, technicians, parts team, quality control, management, customers, and external parties.
• Good knowledge of workshop operations, technician productivity, job allocation, quality checks, road testing, repair documentation, and service center workflow.
• Previous experience as a Team Leader, Workshop Supervisor, Senior Technician, Diagnostic Technician, Technical Controller, or similar automotive service role is required.
• Minimum 4+ years of automotive service experience, including hands-on technical, workshop, supervisory, or team leadership experience, preferably within dealership, premium automotive, luxury automotive, or authorized service center environments.

Work Conditions

• Full-time position based in Abu Dhabi, United Arab Emirates.
• Service center-based role with daily workshop supervision and technical coordination duties.
• Rotational shifts, including weekends, public holidays, and evening shifts as required by business operations.
• Regular use of job cards, inspection checklists, diagnostic reports, service records, technical documents, workshop tools, and internal reporting systems.
• Direct interaction with technicians, service advisors, quality controllers, parts team, drivers, customers, suppliers, workshop management, and external parties.
• Continuous standing, walking, vehicle checking, workshop monitoring, job allocation, technical follow-up, inspection, reporting, and operational coordination throughout working hours.
• May require extended working hours during urgent deliveries, customer escalations, VIP vehicles, high service volume, technical inspections, campaigns, repeat repairs, or operational requirements.

What We Offer

• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Professional, supportive, and collaborative work culture.
• Exposure to premium automotive operations and service center standards.
• Opportunity to lead a technical team within a dynamic and expanding automotive organization.