Front Desk Receptionist

About Rox Uae

Role Purpose

Key Responsibilities

• Greet all visitors professionally.
• Answer and direct phone calls promptly.
• Maintain a clean and organized reception area.
• Welcome customers, guests, suppliers, and visitors warmly.
• Ensure all guests are attended to in a polite and timely manner.
• Handle front desk inquiries clearly, respectfully, and professionally.
• Support the reception area in line with ROX UAE service standards.
• Maintain a professional appearance, attitude, and conduct at all times.
• Direct customers and visitors to the appropriate person or department.
• Record visitor details, appointments, inquiries, or messages when required.
• Receive, screen, and transfer calls to the concerned employee or department.
• Assist in maintaining a premium customer experience from arrival to departure.
• Coordinate with sales, after sales administration, security, and other departments as needed.
• Manage customer waiting areas and ensure guests are seated comfortably when required.
• Ensure the reception desk remains presentable, organized, and fully attended during working hours.
• Notify concerned employees or departments immediately when customers, guests, suppliers, or visitors arrive.
• Support customer flow by guiding visitors to the waiting area, sales team, service team, or concerned department.
• Provide accurate basic information about the company, service center, departments, and general directions when required.
• Maintain confidentiality and professionalism while handling visitor information, calls, documents, and internal communications.
• Handle customer-facing situations with patience, courtesy, confidence, and a positive attitude while representing the company’s premium image.
• Coordinate with housekeeping, security, and administration teams to ensure the reception and customer-facing areas remain clean and presentable.
• Report any customer concerns, visitor issues, unusual situations, maintenance concerns, or operational observations to the direct supervisor or concerned department.
• Support daily service center and administration operations by assisting with basic coordination, internal communication, visitor management, and front desk administrative tasks when required.
• Continuously support the company’s luxury image by maintaining a welcoming atmosphere, professional communication, attention to detail, and high standards of presentation across the reception area.

Qualifications

• Good communication skills.
• Arabic language skills is preferred.
• Strong customer service orientation.
• Professional appearance and attitude.
• Good organization and time-management skills.
• Ability to communicate clearly in English is required.
• Ability to remain calm, polite, and professional under pressure.
• Ability to handle calls, visitors, inquiries, and front desk duties efficiently.
• Ability to work independently and coordinate with multiple departments.
• Strong attention to detail, discipline, punctuality, and personal presentation.
• Ability to handle confidential information and internal communication with professionalism.
• Good knowledge of front desk etiquette, visitor handling, telephone manners, customer service standards, and workplace communication practices is preferred.
• Previous experience in reception, front desk, customer service, hospitality, luxury retail, service center, showroom, corporate, or automotive environments is preferred.
• Minimum 1–3 years of experience in reception, front office, customer service, hospitality, luxury retail, corporate, or related roles, preferably within automotive, premium retail, or service environments.

Work Conditions

• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Professional, supportive, and collaborative work culture.
• Full-time position based in Abu Dhabi, United Arab Emirates.
• Exposure to premium automotive operations and customer service standards.
• Opportunity to grow within a dynamic and expanding automotive organization.
• Office, service center showroom-based duties with regular presence at the reception desk and customer-facing areas.
• Regular use of telephone systems, visitor logs, office tools, email, internal communication channels, and basic administrative systems.
• Direct interaction with customers, visitors, employees, management, suppliers, contractors, sales teams, administration, and external parties.
• Work may involve standing, sitting, greeting visitors, handling calls, managing inquiries, and coordinating with different departments throughout the day.
• May require shift flexibility, extended working hours, or additional support during events, management visits, VIP visits, showroom activities, urgent requirements, or operational needs.