Automotive Service Advisor

Overview

About Rox Uae

Role Purpose

Key Responsibilities

• Open accurate service job cards.
• Provide timely customer updates.
• Record customer concerns clearly.
• Follow up on vehicle repair progress.
• Receive vehicles for service and repair.
• Welcome service customers professionally.
• Explain service requirements to customers.
• Coordinate with workshop teams effectively.
• Maintain high customer satisfaction standards.
• Prepare service estimates and obtain approvals.
• Coordinate with technicians, quality control, and spare parts teams.
• Ensure customer complaints are handled professionally and promptly.
• Update customers on repair status, delays, approvals, and delivery timing.
• Review vehicle condition, service history, customer concerns, and required work.
• Ensure all approved repairs, services, inspections, and maintenance jobs are properly recorded.
• Follow up on pending approvals, spare parts availability, workshop progress, and job completion.
• Ensure accurate documentation of job cards, estimates, approvals, invoices, customer requests, and service records.
• Support vehicle handover by explaining completed work, invoices, recommendations, and future service requirements.
• Handle customer escalations, technical concerns, repeat repairs, delays, and service complaints with professionalism.
• Coordinate with customers regarding quotations, additional repairs, payments, delivery dates, and required documents.
• Maintain confidentiality of customer information, vehicle records, pricing, internal matters, and company operations at all times.
• Coordinate with reception, drivers, workshop supervisors, technicians, spare parts, quality control, finance, and management when required.
• Maintain a professional appearance, positive attitude, clear communication, and excellent conduct while representing the Service Department.
• Ensure all service processes follow company policies, approval procedures, documentation standards, and customer service requirements.
• Support service center operations during urgent deliveries, VIP customer vehicles, high service volume, campaigns, inspections, and special service activities.
• Identify opportunities to improve customer communication, service follow-up, documentation accuracy, repair coordination, and overall service experience.
• Continuously support ROX UAE’s premium image by delivering a smooth, respectful, transparent, and customer-focused aftersales journey from vehicle reception to final delivery.

Qualifications

• Strong customer service skills.
• Valid UAE driving license is preferred.
• Good automotive service knowledge.
• Strong problem-solving and follow-up skills.
• Strong communication and coordination skills.
• Professional appearance, attitude, and conduct.
• Ability to communicate clearly in English is required.
• Strong attention to detail and documentation accuracy.
• Arabic language skills or additional languages are preferred.
• Ability to handle customers calmly and professionally under pressure.
• Ability to explain service requirements, estimates, repairs, and timelines clearly.
• Ability to manage multiple job cards, customer updates, approvals, and service priorities efficiently.
• Ability to coordinate professionally with customers, technicians, workshop supervisors, spare parts, quality control, finance, and management.
• Good knowledge of vehicle service processes, maintenance schedules, repair coordination, job cards, quotations, invoices, and customer follow-up.
• Good knowledge of CRM systems, DMS/ERP systems, MS Office, email communication, service records, and automotive documentation processes.
• Previous experience as a Service Advisor, Aftersales Advisor, Customer Service Advisor, Workshop Coordinator, Service Consultant, or related automotive service role is required.
• Minimum 2–4 years of experience in automotive service advisory, aftersales, service center operations, customer service, or workshop coordination, preferably within dealership, premium automotive, luxury automotive, or authorized service center environments.

Work Conditions

• Full-time position based in Abu Dhabi, United Arab Emirates.
• Service center-based customer-facing role with daily operational and coordination duties.
• Rotational shifts, including weekends, public holidays, and evening shifts as required by business operations.
• Continuous customer handling, vehicle receiving, documentation, follow-up, coordination, reporting, and operational support throughout working hours.
• Direct interaction with customers, technicians, workshop supervisors, spare parts, quality control, finance, drivers, management, suppliers, and external parties.
• Regular use of job cards, estimates, invoices, CRM systems, DMS/ERP systems, service records, customer documents, MS Office, email, and internal communication channels.
• May require extended working hours during urgent deliveries, customer escalations, high service volume, VIP vehicles, campaigns, inspections, repeat repairs, or operational requirements.

What We Offer

• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Professional, supportive, and collaborative work culture.
• Exposure to premium automotive operations and aftersales service standards.
• Opportunity to grow within a dynamic and expanding automotive organization.