RESTAURANT MANAGER
Role Overview
Leads restaurant operations and the delivery of high-quality service and dining experiences.
Works with the executive or head chef and department heads to uphold cuisine, ambiance, and hospitality standards.
Key Skills for This Role
Full Job Posting
Role overview
Leads restaurant operations and the delivery of high-quality service and dining experiences.
Works with the executive or head chef and department heads to uphold cuisine, ambiance, and hospitality standards.
Responsibilities
- Oversee daily dining room, kitchen, and guest operations; maintain service, cleanliness, and presentation standards.
- Monitor guest satisfaction, sales, and labor costs; take corrective action and report performance to senior management.
- Train, supervise, coach, and evaluate front-of-house staff; support teamwork and employee engagement.
- Address guest complaints, staffing issues, and equipment problems; develop strategies to improve guest experience.
- Manage budgets, revenue projections, expenses, cost control, financial reporting, pricing, and menu performance.
- Collaborate with chefs on menus and special offerings; manage inventory, ordering, and food and beverage costs.
- Ensure regulatory, food safety, licensing, hygiene, and premises safety compliance; coordinate marketing campaigns, promotions, and events.
- Send weekly staff rotas, maintain attendance records, and provide daily, weekly, and monthly reports.
Qualifications and experience
- Bachelor’s degree in hospitality, business administration, or equivalent.
- 8–10 years of restaurant management experience in fine dining.
- Strong leadership, interpersonal, customer service, communication, and problem-solving abilities.
- Financial acumen in budgeting, financial analysis, and cost control; knowledge of restaurant and front-of-house operations.
- Knowledge of MS Office, restaurant management software, and POS systems.
- Valid food handling certificate; flexibility to work evenings, weekends, and holidays.
Work arrangement
- Work location is in person.
Employment and schedule
Full-time role; flexible hours may include evenings, weekends, and holidays.
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